Transit Operations Specialist at South Coast Business Employment Corp – Coos Bay, Oregon

Are you looking to be challenged in your next career? Here’s your chance to feel excited about getting up in the morning, work for a fast-paced team that has a passion for connecting over 54,000 riders per year to work, services and other places they need to go?

This role combines the responsibilities of a transit operator, a travel trainer, and dispatcher. If you have a passion for helping others navigate transit services and possess skills in driving, training, and organization, we want YOU! Join our team and be the bridge that connects our community to essential transit services.

JOB DUTY OUTLINE

Transit Operator:

1. Provide safe and efficient transportation for the passengers of CCATD Public Transit

a. Operate the bus on scheduled times

b. Pick up passengers on dispatched requests for transportation

c. Perform wheelchair securements

d. Operate the bus on scheduled activities i.e. out‐of‐town routes, medical trips.

e. Respond to medical emergencies and injuries to passengers in a manner

consistent with CCATD policies and procedures

2. Maintain buses and vans

a. Conduct a thorough pre‐trip inspection of the vehicle prior to operation daily

b. Close all windows at the end of a shift

c. Fuel buses daily

d. Sweep, take out garbage and sanitize at end of shift

e. Conduct a post‐trip inspection after each shift

i. Check for vehicle damage

ii. Monitor oil change requirements

iii. Report all issues to dispatch with a thorough explanation

iv. Report all damage to management

Travel Trainer:

1. Coordinate and deliver individualized or group training sessions for individuals with special needs, seniors, and students on the safe and proper use of public transportation.
2. Provide instruction on topics such as bus rules, schedules, routes, safety skills (e.g., crossing streets, landmark identification, emergency procedures), and navigating the transit system.
3. Assess individual needs and develop customized training plans.
4. Conduct community outreach and promotion of travel training programs.
5. Build relationships with community agencies and organizations to expand mobility solutions for customers.

Scheduler/Dispatcher:

1. Ability to field a high volume of calls. Accurately enters client info into routing software program.
2. Monitor and use computer software and two-way radio for information regarding scheduling issues, and field situations; notify supervisor of situations requiring attention.
3. Monitor and report to operations supervisory staff any Operator concerns or possible violations of operations procedures and/or policies.
4. Mail out paratransit applications upon request. Receive incoming paratransit and route deviated ride requests and input information into dispatch scheduling software system. Develop daily paratransit service schedules, assign trips to appropriate runs, and maximizing service quality and system productivity.
5. Maintain confidentiality of CCATD rider personal information.

QUALIFICATIONS

• Previous bus driving experience is preferred but not required to be considered for employment. Further training, licenses, and certifications are required to operate a bus and maintain employment with CCATD.
• Knowledge of and ability to learn and use standard computer software applications. including Microsoft Office, dispatch scheduling software programs, mobile data systems.
• Clean driving record.
• Excellent customer service skills working with people from all walks of life including people with disabilities and seniors.
• Previous experience conducting community engagement and training preferred.

BENEFITS

• Paid Holidays
• Paid Vacation/Sick Time
• Employer Paid Health Stipend
• Employer Paid Life Insurance
• Employer Paid Retirement
• And much more!

ABOUT US
Coos County Area Transit Service District is a governmental entity without taxing authority providing public transit services through out the county since 2004. A combination service of demand response, dial-a-ride and inter-community services are made possible through partnerships with city, county, state agencies, area employers and, of course, our riders. Our Vision: To be the transportation mode of choice that allows anyone to go anywhere easily with excellent customer service.

• Equal Opportunity Employer
• This position/project is funded by FTA