IT Support Specialist II – AV & Collaboration Technologies at Nevermore Solutions – Alexandria, Virginia

Job Title: IT Support Specialist II – AV & Collaboration Technologies
Location: Hybrid – [Alexandria, VA]
Job Type: Full-Time
Travel: Occasional travel required for off-site meetings and training sessions
U.S. Citizenship: REQUIRED

We are seeking a skilled and resourceful IT Support Specialist II with a strong focus on Audio/Visual (AV) and Unified Communications (UC) technologies to join our collaborative IT team. This hybrid role supports mission-critical meetings and corporate collaboration platforms, ensuring employees and leadership can communicate effectively. A key success factor in this role is hands-on experience administering Microsoft Teams Voice and Devices via the Teams Admin Center (TAC).

• Respond to escalated incidents and service requests across end-user devices and collaboration tools.

• Accurately document and track issues using the ServiceNow platform.

• Provide hands-on support for office hardware, including peripherals, monitors, and conferencing accessories.

• Prioritize and execute tasks quickly and effectively, even under time-sensitive conditions.

• Travel as needed to provide technical support for off-site meetings and trainings.

• Setup, configure, and support AV equipment for live meetings, internal events, and executive sessions.

• Support Microsoft Teams and Cisco Webex platforms, including meetings, webinars, and VoIP features.

• Administer, configure, and troubleshoot Microsoft-based VoIP devices using Microsoft Teams Admin Center (TAC). This includes managing user policies, call routing, and hardware provisioning.

• Maintain and support digital signage platforms across office locations.

• Manage and move light-to-heavy AV/IT equipment for meeting setups.

• Stay composed and technically sound while supporting high-profile or time-critical meetings.

• Excellent verbal and written communication skills; able to clearly explain technical concepts to non-technical users.

• Strong problem-solving and analytical skills with attention to detail.

• Experience in a team-oriented, customer-focused support environment.

• Demonstrated ability to stay calm and prioritize effectively under pressure.

• Experience with Microsoft 365 and Teams in a support or administrative capacity.

• Proven experience administering VoIP solutions and devices through Microsoft Teams Admin Center (TAC).

• Hands-on experience with AV hardware setup and troubleshooting in a corporate setting.

• Familiarity with Cisco Webex Meetings and Webinars.

• Experience with digital signage platform administration.

• ServiceNow or similar ITSM tool experience.

• Physically capable of transporting and setting up IT/AV equipment.

• Certifications in Microsoft 365, Teams, or AV/UC technologies.

• Experience supporting conferencing solutions (e.g., Logitech, Poly, Crestron).

• Prior experience in live event or executive meeting support environments.

You'll be part of a high-impact team supporting essential communication infrastructure, with opportunities to grow your technical skills and make a difference across the organization. This role is ideal for a UC-focused IT professional looking to deepen their Teams Voice and AV support expertise.