Front Desk Associate at The Clocktower Hotel At Century House – Latham, New York

The Clocktower Hotel is looking for a front desk associate to fill an immediate opening in Latham, NY. The qualified front desk associate is dependable, detail-oriented, and has excellent customer service skills. They provide a positive and lasting impression on guests, leaving them eager to return and tell others about their experience. We promise the right candidate a fun, safe, positive atmosphere. Available front desk shifts are currently as follows, but shifts may vary:

Part-time: Open availability.

Job Description:

Room Assignments, Changes, and Issues

· Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.

· Efficiently handles all payments received, whether cash, credit card, checks, or traveler’s checks.

· Balances/verifies all monetary transactions in the appropriate accounts.

· Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.

· Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.

· May direct other staff, such as housekeeping, in order to ensure that guest rooms are prepared to guest satisfaction.

· Balances and verifies cash drawer.

· Documents and runs reports correctly per each assigned shift.

· Fulfills and delivers guest requests to room.

· Check-in Choice Privilege members per brand standard.

Guest Service

· Offers guests assistance whenever possible and in a friendly, professional manner.

· Uses effective customer service skills when resolving customer relations issues.

· Responsible for resolving or escalating customer relations issues.

· Answers inquiries about hotel policies and services.

· Provides directions to customers.

· Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

· Responsible for positively representing and promoting the property while always looking for group and future sales opportunities.

· Maintains thorough knowledge of Choice Advantage.

· Ensures systems and procedures are in place and followed for guest safety and security.

· Assists guests with luggage.

Other Duties as Assigned

· Ensures that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies. Performs light housekeeping in the lobby.

· Inspects rooms and common areas if needed.

· Assists with breakfast service if needed.

· Properly compiles, completes, and distributes reports to all management and relevant staff.

· Reports any maintenance, security, or safety issues to the appropriate staff.

· Other duties as assigned.

SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE

• High School Diploma or GED preferred.
• Minimum age requirement of 18 years old
• Previous front desk experience is highly preferred. Prior experience with windows-based software, including Microsoft Word, Excel, and Outlook, is highly preferred.
• Excellent organizational and prioritization skills.
• Ability to work well and collaborate with others.
• Superior customer service skills.
• Excellent communication skills.
• May be required to stand for an extended period of time.
• Able to work a flexible schedule.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to utilize the Choice Advantage computer program.
• While performing the duties of this job, the employee is regularly required to stand; use hands; reach with hands and arms and talk or hear.
• The employee is frequently required to walk.
• The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.