IT Support Technician at Keller Inc. – Kaukauna, Wisconsin

We firmly believe that our people, culture, ownership & processes are what sets us apart from other design/build general contractors. We’re 100% employee-owned, and this doesn’t just mean our employees own stock – it means we put our best effort into everything we do. Our people are humble, intelligent, and hard working. You can feel the energy and the passion when talking to our employee-owners – it’s what makes our culture unique. We design and build amazing buildings that we’re proud of. And we want you to join us to be part of something great!

NON-Negotiables:

Before we get into the x’s and o’s, do you have a great attitude, high energy and will you put forth your best effort every day? We believe that the path to success starts with these qualities and utilizing them EVERY. SINGLE. DAY. Our employee-owners are dependable, hold each other accountable and take pride in our work.

Position Summary

We are looking for an energetic, motivated, and driven IT Support Technician in our Kaukauna office. If you thrive in a fast-paced environment and enjoy keeping a company running smoothly, this is a great opportunity for you. You will partner closely with our IT Manager to support more than 325 employee-owners across five locations to help support and strengthen Keller’s technology landscape.

Essential Functions

• Provide hands–on support for Windows PCs, iOS devices, and Android devices
• Troubleshoot hardware, software, connectivity, and account-related issues
• Set-up and configure equipment for new users
• Contribute ideas and solutions that improve efficiency, security, and user experience
• Provide informal training to staff on new tools, features, or best practices
• Support audio-visual equipment setup and troubleshooting for meetings and presentations
• IT Help Desk Support for all IT Systems throughout the organization
• Perform additional duties as assigned

Position Qualifications

• Accountability- Ability to accept responsibility and account for his/her actions.
• Communication- Ability to communicate effectively with others.
• Detail Oriented- Ability to pay attention to the minute details of a project or task.
• Goal Oriented- Ability to ensure that they and others stay focused on the task objectives and perform in accordance with clear expectations and goals.
• Interpersonal- Ability to develop and maintain relationships with others.
• Organized- Ability to be structured and methodical in working skills.
• Self-Motivated- ability to reach a goal or perform a task with little supervision or direction.

Ideal Candidate Will Have:

• A 2- or 4-year degree in a technology related field is preferred, but equivalent experience or relevant certifications are also valued
• Previous hands-on experience providing technical support to multiple team members and sites
• Strong knowledge of Windows, Office 365, and mobile platforms
• Resourcefulness in researching unfamiliar issues and providing solutions
• Ability to stay engaged and motivated throughout projects, from planning to completion
• Ability to communicate effectively with both technical and non-technical users
• Strong problem-solving skills and good attention to detail

What’s in it for you?

We offer a competitive salary and annual incentive bonus, a great benefits package, and don’t forget about the ESOP! Being 100% employee-owned, the ESOP (Employee Stock Ownership Plan) is an added retirement benefit that is completely company funded. You become an Owner without all the headaches…. and at no cost to you. You will instantly have a team of 325+ co-owners that want you to succeed and will help you along the way. If you succeed, we ALL succeed!

Experience the difference in the Keller Culture and join our team of owners today. It’s your future – OWN IT!