Director, Partner Success, Int'l at MetaMetrics, Inc – Durham, North Carolina

The Director, Partner Success, Int’l is responsible for ensuring that MetaMetrics’ international customers achieve measurable value and sustained success with MetaMetrics’s core solutions, namely the Lexile and Quantile Frameworks. They are also responsible for providing partner support to MetaMetrics’ international resellers. This role oversees the full customer journey—from onboarding and implementation through renewal—focusing on driving adoption, satisfaction, and learning outcomes across a growing portfolio of international partners. This role will oversee the successful execution of international contract renewals and will be responsible for building key partnerships with sales, marketing, product, and implementation personnel within our international partner organizations. The ideal candidate combines a deep understanding of the international education landscape and experience in K12 assessment, along with a strong client relations background and a passion for helping learners thrive through the use of actionable assessment data.

Essential Duties & Responsibilities

• Oversee the successful execution of international contract renewals assigned
• Ensure the successful implementation of every aspect of MetaMetrics deliverables
• Act as the primary point of contact and field queries for sales, implementation, and training personnel within MetaMetrics and its assessment and product partners. Form strong alliances with sales, implementation, and training personnel within those organizations.
• Manage regular partner meetings; track and resolve issues; negotiate and schedule internal MetaMetrics resources to assist partners as needed; and coordinate with sales, product, and R&D departments as appropriate.
• Keep partners informed about MetaMetrics’ marketing initiatives, ensure alignment between MetaMetrics and partners' sales and marketing organizations, especially around new product launches; get into their sales and marketing organizations and become indispensable to them; be their sales and marketing advocate within MetaMetrics.
• Develop and present introductory information sessions and support materials as part of the sales process to help potential customers better understand the value of Lexile and Quantile measures.
• Conduct online and in-person training sessions for partner sales, implementation, and training personnel on an ongoing basis. Deliver relevant implementation materials. Ensure sessions and implementation materials are archived and easily accessible for new hires within partner organizations. Develop reports to communicate customer needs to MetaMetrics sales, product, and R&D departments.
• Assist in the identification and coordination of international commercial opportunities for conferences and/or presentations that align with our strategic aims; Seek academic opportunities to further establish the credibility of our metrics, including internal research opportunities, conferences, and speaking opportunities.
• Provide onboarding, training, and support to MetaMetrics’ Resellers.
• Directly supervises any personnel hired to facilitate partner training initiatives, coordinates hiring of and leads training efforts for new personnel, coordinates training schedule and budget, if necessary.
• Represents the Partner Success team in a wide variety of internal meetings focused on the development and/or refinement of new and existing research and technologies.
• Monitors and reports on relevant KPIs; performs other duties as assigned.

Travel:
This position requires up to 30% travel, some international travel, to support company initiatives, meetings, and collaboration with global partners.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Education and/or Experience:

• Bachelor’s degree with a minimum of 3-5 years of recent experience working with partner agencies, including but not limited to international K12 organizations, K12 ed tech corporations, and school systems
• Knowledge and experience with the International Education Landscape – specifically English Language Learners
• Knowledge of sales and renewal processes and related metrics
• 3-5 years of experience managing projects or programs.
• Experience leading and facilitating professional learning opportunities with partner agencies and/or educators, in both face-to-face and online environments.
• Excellent organizational, time management, and communication skills.
• Knowledge of The Lexile Framework for Reading and The Quantile Framework for Mathematics preferred.

Computer Skills:

• Proficient in Windows environment, Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Gmail, Salesforce, SmartSheet, Network file management and Internet navigation.
• CRM experience required - Salesforce
• SmartSheet experience desired

Communication Skills:

• Ability to communicate, present, and influence all levels of an organization, including executive and C-level