Field Service Technician I at Flacktek Manufacturing – Louisville, Colorado

ABOUT FLACKTEK

Headquartered in Louisville, Colorado, FlackTek™ has delivered advanced materials processing solutions since 1996. We specialize in high-speed, bladeless centrifugal mixing technology — providing industry-leading performance across every stage of development, from R&D to full-scale production. Since 2019, we’ve designed and manufactured our systems and accessories in our state-of-the-art U.S. facility, combining decades of technical expertise with nationally sourced, high-quality components. The result: the most advanced centrifugal mixing systems on the market, capable of processing volumes from grams to over 1,200 kg per hour.

With new facilities in Germany and Italy, along with a growing global partner network, FlackTek supports customers worldwide. What truly sets us apart, however, is our service. From initial demonstrations and model selection to implementation, in-depth training, technical support, and on-site maintenance, our team is committed to your success at every step.

Whether you’re solving complex formulation challenges or scaling production, FlackTek delivers performance and support that goes far Beyond Mixing™.

POSITION SNAPSHOT

In this role you will serve as one of FlackTek’s frontline technicians, spending roughly half of your time traveling to customer facilities across the U.S. and internationally to perform preventative maintenance, repairs, and on-site troubleshooting. The other half of your time will be spent in our Louisville, CO facility completing in-house maintenance, supporting factory repairs, and strengthening service processes. You will operate in the field with a set schedule, managing your time, customer communication, and on-site decisions, while also contributing as a hands-on technician when on-site at FlackTek. Every interaction, whether on the road or in-house, reflects our commitment to legendary service and technical excellence.

PRIMARY OUTCOMES

Maintain a customer satisfaction rating of 95% or higher through clear communication, professional conduct, and high-quality work both in the field and in-house.

Complete all travel-based service visits—including PMs, repairs, and diagnostics—with accurate documentation of work performed, parts consumed, and next-step recommendations.

Plan travel efficiently ensuring flights, rentals, tools, and parts are prepared in advance to minimize cost and maximize technician productivity.

Perform scheduled preventative maintenance visits on time and within service windows.

Complete in-house repairs and factory service tasks within expected turnaround times.

Identify recurring machine issues encountered in the field and provide clear feedback to engineering and service leadership to support continuous improvement.

CORE RESPONSIBILITIES

Confirm field service appointments with customers and internal teams, ensuring clear expectations and timely communication. ? Plan travel logistics—including flights, rental cars, routes, tools, and parts—to execute service trips efficiently and cost-effectively.

Prepare thoroughly for each service visit by organizing required tools, replacement parts, documentation, and safety equipment.

Travel to customer facilities to perform preventative maintenance, calibrations, performance testing, and to complete mechanical repairs and electrical

troubleshooting, with support from Service and Engineering leadership as needed.

Diagnose and resolve machine issues using mechanical skills, electrical measurement tools, PLC interfaces, schematics, wiring diagrams, and root-cause analysis.

Disassemble, repair, replace, and reassemble mechanical and electrical components, ensuring machines are restored to factory performance standards.

Work hands-on with power tools, hand tools, inspection instruments, and diagnostic equipment in both ? eld and factory environments.

Document all service activities clearly and completely, including work performed, parts consumed, ? ndings, corrective actions, and next steps.

Communicate professionally and effectively with customers, Sales, Support, Engineering, and leadership to ensure alignment and maintain FlackTek’s service

standards.

Follow all safety protocols, perform work in accordance with FlackTek quality practices, and maintain a clean, organized work environment whether on the road or in the shop.

Support continuous improvement by identifying recurring issues, contributing to troubleshooting documentation, and recommending enhancements to service processes.

Provide cross-functional support across service, production, and engineering teams as needed to maintain operational ? ow and customer satisfaction.

MINIMUM QUALIFICATIONS

United States citizenship with the ability to maintain a valid U.S. passport.

AS/BS degree, or 2+ years of relevant experience in manufacturing, aerospace, automotive, or a related technical ? eld.

Pro?ciency with hand tools, power tools, and inspection tools.

Experience reading technical manuals, instructions.

Strong communication, organization, time management, and customer interaction skills.

Pro?ciency with basic computer tools, including MS Of? ce and/or Google Workspace.

Ability to lift up to 50 lbs and perform physical tasks such as kneeling, standing, and working in loud environments.

Ability to travel up to 50% domestically and internationally.

Ability to work overtime when required.

PREFERRED QUALIFICATIONS

Experience with PLCs, instrumentation, and electrical control systems.

Experience with ERP/MRP systems.

Experience using CRM systems (Salesforce or similar).

Mechanical and electrical troubleshooting experience.

Ability to read and interpret electrical schematics, and wiring diagrams.

Manufacturing assembly, quality or inspection experience.

Experience improving or maintaining service, maintenance, quality, or safety processes.

SUCCESS COMPETENCIES & BEHAVIORS

DELIVER LEGENDARY SERVICE

It’s all about the experience. With every experience, do the little things, as well as the

big things, that surprise people. Make every interaction stand out for its helpfulness.

Create the “WOW” factor that turns customers into raving fans. This includes both

internal and external customers.

FIND A WAY

Take personal responsibility for making things happen. Respond to every situation by

looking for how we can do it, rather than explaining why it can’t be done. Be

resourceful and show initiative. Don’t make excuses or wait for others to solve the

problem. See issues through to their completion.

BRING IT EVERY DAY

Have a passion for what we do and be fully engaged. Make the most of each day by

approaching every task with energy, focus, purpose, and enthusiasm. Work with a

sense of urgency to get things done.

WALK IN YOUR CUSTOMERS’ SHOES

Understand your customers’ world. Know their challenges and frustrations. See the

world from their perspective. The better you understand them, the more effectively

you can anticipate and meet their needs.

CREATE A GREAT IMPRESSION

Every conversation, phone call, e-mail, letter, and even voicemail, sets a tone and

creates an impression. Pay attention to every interaction and be sure you’re setting a

tone that’s friendly, warm, and helpful.

WORK LOCATION, SCHEDULE & TRAVEL

Travel: Role Type: Full Time - Non Exempt

Location: Onsite, in person in Louisville, CO

Schedule: Monday-Friday, 8am - 5pm plus occasional planned and unplanned overtime

Travel: 35–50% domestic travel required. Travel is company-funded and typically involves independent trips to customer sites, including overnight stays.

COMPENSATION & BENEFITS
Compensation:
Salary Range: $29 - $36 per hour
Health Bene?ts:
Optional health, dental, and vision insurance plus company-paid virtual and in-person primary care via Nice Healthcare
Short- and long-term disability and accidental death and dismemberment insurance
Company Bene?ts:
401(k) Plan with Employer Match
Employee Stock Purchase Plan (ESPP) with company discount
9 annual company-paid holidays
2 weeks of Paid Time Off (PTO) accrued in ? rst year, and 48 hrs of sick time per year
Employee Assistance Plan (EAP)
Company-sponsored events & outings
Weekly work-sponsored team lunch stipend
Optional 9/80 work schedule (eligible after 90-day probationary period)

All employment offers are contingent upon successful completion of FlackTek’s pre-employment screening process, including a background investigation, pre-employment drug screening, and veri?cation of eligibility to work in the United States. Employment with FlackTek is at-will. No manager, supervisor, or Human Resources representative has the authority to enter into any agreement for employment for a speci?ed period of time or to make any agreement inconsistent with at-will employment.

FlackTek anticipates the application window for this position will close approximately 30 days from the date the notice was posted. However, candidate ?ow and business needs may require the company to shorten or extend the application window.