Technical Field Engineer (Tier 1 Support) - Automotive at DON SANDERSON FORD INC – GLENDALE, Arizona

Location: Glendale, Arizona
Job Type: Full-Time
Industry: Automotive Dealership

About the Role

Sanderson Ford is looking for a hands-on Technical Field Engineer (Tier 1 Support) to support our automotive operations, including dealerships, service centers, and production environments. This role focuses on maintaining and troubleshooting the technology that keeps vehicles, diagnostics, and shop systems running efficiently. This is a great opportunity for someone with a passion for both IT and automotive technology who wants to build a career in a fast-paced, field-based environment.

Key Responsibilities

• Provide Tier 1 technical support for dealership and shop-floor systems
• Troubleshoot issues with diagnostic tools, service equipment, and shop PCs
• Install, configure, and maintain hardware such as:
  • Vehicle diagnostic scanners
  • Shop management systems
  • Workstations, tablets, and printers
• Support network connectivity in service bays and office environments (Wi-Fi, LAN)
• Assist with software used in automotive operations (service scheduling, parts systems, OEM tools)
• Log and track issues in a ticketing system
• Ensure minimal downtime for service operations and technicians

Qualifications

• Associate’s or Bachelor’s degree in IT, Automotive Technology, or related field.
• 0–2 years of experience in IT support, field service, or automotive technical environments
• Basic knowledge of:
  • Windows OS and mobile devices
  • Networking fundamentals (TCP/IP, Wi-Fi troubleshooting)
  • Hardware diagnostics and repair
• Interest or experience in automotive systems and diagnostic tools
• Strong communication and customer service skills
• Ability to travel locally to dealerships/service centers
• Valid driver’s license

Preferred Skills

• Familiarity with automotive diagnostic platforms (OEM scan tools, OBD systems)
• Experience in a dealership or service shop environment
• Knowledge of shop management software or parts systems
• Certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco CCNA.

• What We Offer
• Competitive pay and mileage reimbursement for field travel
• Training on automotive diagnostic technologies and OEM systems
• Career growth in both IT and automotive technical fields
• Dynamic work environment across multiple locations
• Supportive team culture
• Compensated IT Training
• Company Sponsored Health Insurance
• 401(K) and Employer Matching