End User Computing Analyst - Intermediate, IS Enterprise Services, Days at Norton Healthcare – Louisville, Kentucky

Location: Louisville, Kentucky
Job Category: Information Systems
Job ID: 154971
Facility Group: Norton System Services
Job Description

Responsibilities

The Intermediate, End User Computing Analyst provides day to day operations and support for desktop computer, mobile device, and associated peripherals are available for the end users of Norton Healthcare. The Intermediate, End User Computing Analyst will work in the NHC facilities to resolve issues with hardware, software and network connectivity, for all EUC supported devices. This position is responsible for ensuring hardware and software is properly setup, configured, and managed in each facility leveraging approved tools for configuration management and asset control. The Intermediate, End User Computing Analyst serves as an escalation point for onsite issues that cannot be resolved through remote management from the NHC service center. This position will be required to work on NHC facility projects as needed. This position is designed to work as directed by the Supervisor, Enterprise Support Service and may receive direction from Senior End User Computing Analysts when needed. Intermediate End User Computing Analysts are expected to maintain or exceed service metrics set by the Enterprise Support Service leadership. This position requires the ability for the individual to work independently as well as travel between NHC facilities on a frequent basis.

Qualifications

Required:

• With Associate Degree: Three years technical and enterprise desktop systems support; Without Associate Degree: Five years technical and enterprise desktop systems support

Desired:

• See Experience
• A+ (IT Certification) OR Microsoft Certified Technology Specialist

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Screening requirements:

• Background check
• License & education verification
• Employment reference verification
• Drug Screen

Norton Healthcare offers a competitive benefit package, including:

• Paid vacation, sick days and holidays
• Paid parental leave
• 403b/401k retirement plan
• View more: Benefits Guide
• Medical, Dental, and Vision Insurance

Discover meaningful career opportunities at NortonHealthcareCareers.com.
Norton Healthcare Careers - Together, We Will.

Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The not-for-profit hospital and health care system is Louisville's second largest employer, with more than 20,000 employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Norton Healthcare strives to make the Norton Healthcare Careers site accessible to all job seekers. If you're a candidate with a disability, we will make reasonable efforts to accommodate your needs during the application process.

If you have a disability and need to request a reasonable accommodation, email recruitment@nortonhealthcare.org

Equal Employment Opportunity is the law.