Receptionist at Odyssey House Inc. – Salt Lake City, Utah

Odyssey House is seeking a Part-Time Receptionist!

Summary: Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance use treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,’ and we mean it with all our hearts.

Job Location: Sugarhouse

Schedule: Evenings Tues - Thurs 5:00 pm to 8:00 pm

Fri 5:00 pm to 9:00 pm

Pay: $16.00/hour

Part-Time Benefits:

• Access to 24/7 EAP program (Employee Assistance Program) for Mental Health support and more!
• Free meals with clients (residential only)
• Casual dress and atmosphere
• Flexible scheduling
• Higher pay for overnight shifts and holidays
• Opportunities for bonuses, awards, raises, and promotions
• Learning and collaborative environment
• Competitive 403b Match after 1 year
• Accrue 5 days of PTO per year
• EXTRA time off and gift packages for PT and FT staff that stay more than 90 days!
• Sabbatical Program - where we pay you to take a vacation after 5 years of service!
• On-Demand Pay - Get a portion of your paycheck early for hours already worked! (conditions apply)
• UTA free passes available for your work commute

Job Description:

• When meeting with clients, complete appropriate service documentation (financial contracts, drug screen results).
• Assist the treatment team with support staff functions such as faxing, filing, copying, scanning, scheduling, customer service, receipts for payments, requests for documentation from external agencies, etc.
• Assists/oversees walkthrough for safety, tracks safety equipment (fire ext., first aid kid, emergency. Lighting, etc.)
• Complete other support activities for the treatment team as assigned, including paperwork, filing, faxing, and delivery or pick-up of supplies.
• Support clients, answer nonclinical questions, and solve nonclinical issues. Makes a “first contact” call before the beginning of treatment. Educates clients on best practices for providing drug test samples.
• Administers and reports on quality reviews and client satisfaction surveys.
• Responds to all records requests by researching records needed, making copies as needed, writing a cover letter, and ensuring the requests are delivered in a timely manner.
• Report unusual or questionable activities to the supervisor in a timely manner.
• Light cleaning to maintain a professional appearance in the office.
• Other duties as assigned.

Candidate Qualities:

• Passion for Community Service and helping others to realize their own potential.
• Communication skills to solve problems directly with clients and other staff.
• Reliability to fill their support staff shifts and deliver on position responsibilities.
• Self-starter qualities to independently address issues and needs in our organization's community.
• Teachable - Willingness to learn and grow in their position.

• Willingness and ability to pass a criminal background check
• First Aid and CPR Certification (available at Odyssey House)
• Must comply with annual TB tests, Flu, and other immunization requirements
• Must meet employment eligibility
• Must be able to work variable shifts as needed

Employment offers are contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver’s license.\

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.

Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job position, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.

Physical Demands of the Job: Ability to lift up to 15 lbs., drive (or adequate alternate transportation), sit for prolonged periods, and perform light to moderate physical activity at times.

EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.