Home Repair Technician I at Milestone Senior Services – Kalamazoo, Michigan
Milestone Senior Services
Kalamazoo, Michigan, 49001, United States
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About This Position
Job Title: Home Repair Technician I
Reports To: Home Repair Program Supervisor
Scheduled Hours: Full-Time (37.5 hrs. per week)
FLSA Status Non-Exempt (Hourly)
Reports To: Home Repair Program Supervisor
Scheduled Hours: Full-Time (37.5 hrs. per week)
FLSA Status Non-Exempt (Hourly)
Purpose of Position:
To assist the Home Repair program by addressing various types of work orders including chore related repairs and home safety modifications for older adult occupied households.
To assist the Home Repair program by addressing various types of work orders including chore related repairs and home safety modifications for older adult occupied households.
Essential Functions:
- Maintains and develops proficiency with the Work Order Home Repair CRM program.
- Ensures work orders are completed in a timely manner and in accordance with quoted completion time.
- Receives and processes verbal, written, telephone and electronic communications in a timely, competent, and professional manner.
- Coordinates daily assignments, as required, with division, agency staff, and partnering organizations.
- Maintains accurate databases; prepares accurate and timely reports and documents.
- Adheres to documentation requirements for agency and funding sources.
- Be able to perform Home Safety evaluations – training provided.
- Ability to work with typical hand, construction, and power tools.
- Home Repair employees are required to sign in to Workiz for every job they perform according to the appropriate funding grant or private pay.
- Performs all other Home Repair duties as assigned.
Education/Experience:
- High school diploma or equivalent required.
- High degree of accuracy and attention to detail required.
- Ability to handle basic trouble shooting while on job site.
- Ability to prioritize and organize tasks and manage time effectively.
- Ability to provide excellent customer service with both internal and external customers.
- Phone skills, data entry/keyboarding skills, knowledge of copiers, and knowledge of Microsoft applications such as Microsoft Word, Publisher, and Excel required.
- Valid State of Michigan driver license and reliable transportation required.
- Good filing skills and ability to work in a fast-paced production and office environment.
- Physical requirements: able to lift 60 pounds.
Competencies:
- Strong interpersonal communication and collaboration, both internal and external.
- Results/goal oriented and organized.
- Creative, active listener, problem-solving, adaptability
- Ability to Multitask various programs at once.
- Mindset of continuous improvement.
- Conduct oneself in a professional and business-like manner.
- Ability to meet deadlines.
- Ability to be a team player, accept instruction from others, and keep an open mind.
Compensation & Benefits
- Exempt position with starting hourly pay of $19.04 - $21.76 , based on experience level
- Benefits packages include:
- Medical, dental, vision
- 403b retirement plan with matching
- Short term disability
- Life insurance
- Employee assistance programs (EAP)
- Robust Paid Time Off (PTO) accrual
- Flexible scheduling to promote a great work/life balance
Who is Milestone Senior Services?
Our mission is to provide options that empower people to thrive in their community.
Core Values: Collaboration, Dedication, Resourcefulness, Inclusivity, and Integrity.
Milestone Senior Services (formerly Senior Services, Inc.) has been delivering to the Kalamazoo and surrounding communities for over 50 years. We encompass over 20 services that support the independence and well-being of older adults, adults with disabilities and caregivers throughout Southwest Michigan. We are dedicated to working in a collaborative manner with individuals in need, family members, and all others that support those we serve to live a healthy, meaningful, and productive life.
Why join Milestone Senior Services?
As a team member you will have the opportunity to work with mission driven co-workers within an environment that values their team members and creates great work/life balance. Milestone Senior Services embraces the belief that cultural, social, and all other differences should be respected and celebrated. Team members enjoy a well-rounded benefits package that includes 20 days of PTO in the first year of employment, 9 paid holidays + 1 floating holiday, 403b plan matching, and other employee-based assistance programs!
Additional Information
Milestone Senior Services is a drug-free, tobacco-free workplace and participates in E-Verify. All applicants will undergo a reference check, pre-employment drug testing, and a State of Michigan background check. Milestone Senior Services is an equal opportunity employer and welcomes a diverse field of qualified candidates.
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Job Location
Kalamazoo, Michigan, 49001, United States
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Job Location
This job is located in the Kalamazoo, Michigan, 49001, United States region.
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