Agent Claims Specialist at CARS Protection Plus, Inc. – Monroeville, Pennsylvania

Job Title: Agent Claim Specialist/Agent Support

Department: Business Development Center

Reports to: Nick Tedesco, National Accounts Manager

Compensation: Salary

Schedule: Full Time-On-Site

This position is responsible for assisting Agencies with all aspects of providing impeccable service on behalf of the Company. The primary responsibility will be alerting the agents of claim dispositions that affect the agent’s direct dealer business.

Responsibilities: Must possess an appetite to learn skills while always maintaining a high level of confidentiality and professionalism. The Agent Support is expected to accept challenging projects and see them to the end. The Agent Support is expected to contribute to a culture of excellence in execution of processes and management objectives that recognizes and rewards high performance.

Competencies: Strong organizational skills with the ability to articulate with the written word. Deep knowledge of PCMI/PCRS platform. Familiarity with Dealer Management Software. Excellent written and verbal communication skills. Understanding of priorities and time management.

Excellent Client / Customer Service: Must be able to ensure all agent, dealership, customer and/or client related issues are handled in a fast, fair and courteous manner.

Computer Skills: Must be proficient with computers and software applications including but not limited to Microsoft Office, PCRS, ZOHO CRM, and other data analysis applications.