Mortgage Specialist at River Run Services LLC – Amesbury, Massachusetts

River Run is a shared services organization that supports banking affiliates, Newburyport Bank, Pentucket Bank and Rollstone Bank & Trust.

The Mortgage Specialist II manages the end-to-end loan pipeline by overseeing disclosures, documentation, and verification processes, while collaborating with loan officers, underwriters, clients, and third-party partners to ensure accurate, compliant, and timely loan processing from application through closing.

This role features a hybrid work model that blends in-office collaboration three days a week with the flexibility to work from home two days a week.

Entry-level candidates who are motivated, eager to learn, and interested in growing their careers are encouraged to apply; training and support will be provided.

Essential Job Functions

• Reviews mortgage loan applications for completeness and accuracy.
• Generates and sends disclosures and other required documents to borrowers in compliance with regulations.
• Verifies and follows up on borrower information (i.e., income, credit, assets, and employment) to ensure loan file is accurate, complete, and compliant with all requirements.
• Orders and follows up on third-party services such as appraisals, title, flood certifications, and verifications.
• Compiles and submits completed accurate loan files for underwriting review in a timely manner.
• Manages rate lock deadlines, expiration dates, document expiration, and closing dates.
• Ensures timely management of adverse action deadlines.
• Communicates with borrowers and team members to provide updates on loan status and clarify information as needed.
• Coordinates with underwriters, title companies, and other stakeholders to ensure timely loan closings.
• Attends weekly pipeline review meetings to ensure file progression and address any issues.
• Prepares the preliminary Closing Disclosure for review and approval by the closer before submitting for Clear to Close.
• Remains current on all lending policies, programs, regulations, and compliance procedures, ensuring full adherence at all times.
• Provides exceptional customer service to borrowers and internal stakeholders.
• Actively stays current on all Bank products, services, procedures, policies, and applicable regulatory and compliance requirements by regularly attending team meetings, completing mandatory training on schedule, and applying knowledge to ensure accuracy and compliance in daily operations.
• Ensures adherence to federal and state laws, regulations, and bank policies by preventing violations, minimizing risks, and safeguarding the Bank’s interests.
• Verifies transactions and account balances, ensuring compliance with bank policies and state and federal regulations and the Bank Secrecy Act (BSA), as applicable to the role.

Qualifications, Experience, and Education

• High School Diploma
• 3–5 years of experience in a mortgage processing role preferred.
• Strong knowledge of residential loan workflows.
• Strong knowledge of federal and state lending regulations, as well as compliance requirements related to mortgage processing.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Proficient in mortgage loan origination systems (LOS), automated underwriting systems (AUS), and office software including word processing, spreadsheets, and presentation applications.
• Ability to thrive in a fast-paced, high-energy, and dynamic environment.

River Run Services, LLC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at hr@riverrun.com or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.