TRIO Success Coach (Academic Counselor) (Grant funded)-TRIO Student Success Program - Bunker Hill Community College at Bunker Hill Community College – Boston, Massachusetts

Position Title: TRIO Success Coach (Academic Counselor) (Grant funded)-TRIO Student Success Program - Bunker Hill Community College

Location: Boston, MA Category: Professional Staff Posted On: Fri Mar 13 2026 Job Description:

TRIO Success Coach (Reports to Program Director) Department: TRIO Student Success Program, Charlestown Campus

The TRIO Student Support Services (SSS) is a federally funded program at BHCC intended to increase the retention and graduation rates of first-generation and low-income students as well as individuals with disabilities who are enrolled in the program. The TRIO Success Coach (Academic Counselor) is someone with demonstrated passion for and dedication to this population of students. The person is familiar with the unique issues faced by first-generation college students and is sensitive to cross cultural differences and the value of Learning Communities. Under the direction of the TRIO Student Support Services Director, the TRIO Success Coach will implement an array of holistic academic support services to raise the retention and graduation rates of program participants.

Responsibilities:

• Provide individualized and strengths-based coaching to an assigned caseload of students.
• Initiate proactive, consistent contact with TRIO students (in person, postal mail, phone, email, text, social media etc.), build rapport with students, serve as the assigned students' designated student success coach over the course of their academic time span at the college.
• Act as liaison and TRIO SSS advocate by working with various campus departments and identifying and recommending appropriate services designed to address student needs.
• Maintain accurate, organized, and detailed case management process and procedures including assessments, note taking and student records; develop and maintain reports as assigned; and maintain appropriate filing and documentation per FERPA and TRIO guidelines.
• Initiate, design, develop, and execute student focused initiatives and/or workshops to enhance educational equity and inclusive excellence related to student success, retention, persistence, academic achievement, career exploration and graduation rates.
• Assist students with transfer process including and not limited to college visits/tours.
• Assist the TRIO SSS Director with data collection for the Annual Performance report to meet U.S. Department of Education compliance's and deadlines.
• Maintain current knowledge and records of TRIO regulations and requirements applicable to the TRIO SSS office
• Assist with all aspects of program review and student retention efforts such as surveys, focus groups, orientation sessions, intervention groups.
• Demonstrate proficiency in student information systems - Datatel, Blumen, Zogotech and Microsoft databases.
• Perform other duties as assigned for the betterment of each program participant.
• Ability to work occasional weekend/evening/work travel.

Job Requirements:

Master's degree in Education, Counseling, Psychology or closely related field; with three (3) years' experience and/or training involving college admissions, academic advisement, career development, or program/project management; or an equivalent combination of education, training, and experience.

Preferred Qualifications:

• Demonstrated experience working with at-risk students, including those who are first-generation, low-income, and/or students with disabilities.
• Experience working with community college students in a college advising capacity.
• Previous experience as a participant or staff member for a TRIO program.
• Our students come from a variety of cultural, linguistic, and socioeconomic backgrounds, and we are dedicated to providing them with the support they need to succeed. Proficiency in an additional language, including the ability to read, speak, and write, is preferred but not required.

This position is Grant funded by the Federal Department of Education; Grant-funded through 8/31/2026

Additional Information:

Salary: $73,412.00-$79,091.00 Grade 5, Unit Professional Staff. (Actual Salary Will Be Commensurate With Education and Experience in Accordance with MCCC/MTA Collective Bargaining Agreement.) Full Time Benefited position.

This position is Grant funded by the Federal Department of Education; Grant-funded through 8/31/2026

Review Date: 3/30/26

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.