Respite Enrollment Specialist at The ARC of Butte County – Oroville, California

About The Arc of Butte County

The Arc of Butte County is a nonprofit organization dedicated to serving individuals with intellectual and developmental disabilities (IDD). Established in 1962, we are committed to promoting the inclusion, empowerment, and independence of people with IDD. Through a wide range of services, including adult day programs, family support, respite care, job development, and independent living skills training, we aim to improve the quality of life for those we serve and advocate for their human rights and full participation in society.

At The Arc, we strive to create a community where individuals with IDD can live, work, and thrive. Our programs not only offer direct services but also foster a sense of belonging and community engagement. We are passionate about making a difference in the lives of the individuals we support and are looking for dedicated, compassionate team members to join us in this important mission.

About the position:

As a Respite Enrollment Specialist, you will ensure that new clients and their families experience a welcoming, accessible, and respectful introduction to services. You will guide them through each step of the enrollment process, coordinate early-stage communication and meetings, conduct initial assessments, and help set each person up for long-term success. Your work will directly support program quality and uphold The Arc’s values of dignity, inclusion, and person-centered support.

What You'll Do:

Referral Management

• Implement and maintain best practices for receiving and reviewing referrals.
• Maintain clear, accurate, and organized referral documentation.
• Verify that enrollment criteria are met in a consistent and respectful manner.

Enrollment Process

• Develop, update, and maintain accessible enrollment and welcome materials.
• Send supportive, clear communications to new families.
• Schedule and coordinate introductory meetings with families and staff.

Assessment

• Maintain standardized, culturally responsive assessment tools.
• Conduct comprehensive enrollment assessments with individuals and families.

What You'll Bring:

• 2-3 years of experience in the field of developmental disabilities.
• Bilingual proficiency is preferred, especially in languages commonly spoken in the community.
• Strong communication, listening, and relationship-building skills.
• Excellent organization and follow-through, with the ability to manage multiple tasks.
• Demonstrated commitment to equity, inclusion, and person-centered practices.
• Ability to travel locally and work onsite in our Chico office.

Physical Requirements:

• Must pass a post offer pre-employment background check, non- arduous physical, drug/TB screen
• Ability to travel locally to meet with clients, partners, or attend events, if applicable.
• Ability to work in various environments, including office and community settings.
• Ability to perform essential job duties with or without reasonable accommodation.
• May require occasional lifting (up to 25 lbs), standing, walking, or assisting individuals with mobility needs, if applicable.
• Work environment may include exposure to pet allergens. The Arc maintains a pet-friendly culture, and animals (such as the office cat) may occasionally be present in the workplace. Employees may also encounter pet allergens through donated items or community environments.

Equal Opportunity Employer:The Arc of Butte County is an equal opportunity employer. We are committed to hiring individuals based on their qualifications and experience, and we welcome applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability, or other protected status.