Executive Housekeeper at WINDSOR CAPITAL GROUP – Temecula, California

Description

The Executive Housekeeper is responsible for the overall management, direction, and performance of the Housekeeping Department. This position ensures compliance with Embassy Suites by Hilton brand standards, company policies, and applicable health and safety regulations while consistently delivering a high level of guest satisfaction. The Executive Housekeeper oversees all housekeeping operations, including staffing, training, budgeting, inventory control, and quality assurance.

About this Location:

This position is located at the Embassy Suites by Hilton in Temecula CA. We are in the heart of Southern California’s beautiful Temecula Valley, known for its award-winning wineries, vibrant Old Town, and strong sense of community. Our hotel sits just minutes from shopping, dining, entertainment, and outdoor recreation, offering team members the perfect balance between work and lifestyle. Temecula provides 176 room suites that are welcoming, family-friendly environment with easy access to major freeways for easy commute.

Why do we need you?

To manage and ensure all facets of the housekeeping department ensuring high levels of guest service and satisfaction. This includes all guest rooms and public areas, department storage areas and work areas. Consistently meet brand expectations while maximizing labor productivity, controlling expenses, and leading a high-performing team.

What will you do?

Department Leadership

• Provide strategic and operational leadership to the Housekeeping Department, including supervisors, room attendants, public area attendants, and laundry staff.
• Recruit, hire, train, evaluate, and discipline team members in accordance with company policies and procedures.
• Establish and manage departmental schedules to align staffing levels with forecasted occupancy and operational demands.
• Promote accountability, professionalism, and adherence to company standards at all levels of the department.

Operational Excellence

• Ensure all guest rooms, public areas, and back-of-house spaces meet or exceed Embassy Suites by Hilton cleanliness, presentation, and quality standards.
• Conduct routine inspections and audits to verify compliance with brand, safety, and quality requirements.
• Coordinate with Front Office, Engineering, and other departments to ensure efficient room readiness and prompt resolution of maintenance or guest service issues.
• Monitor productivity standards and implement process improvements to enhance efficiency and delivery of service.

Guest Satisfaction

• Oversee the handling and resolution of guest concerns related to housekeeping in a timely and professional manner.
• Support initiatives aimed at improving guest satisfaction scores and brand performance metrics.

Financial & Inventory Management

• Prepare and manage the Housekeeping Department budget, including labor, supplies, and equipment.
• Monitor labor costs and productivity to ensure alignment with financial objectives.
• Maintain appropriate inventory levels of linens, amenities, chemicals, and equipment while implementing cost-control measures.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations, including OSHA standards and chemical safety requirements.
• Maintain and enforce proper safety procedures, training, and documentation (including SDS).
• Ensure adherence to lost-and-found policies and internal control procedures.

What do we offer:

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

· Medical, Dental, Vision, Life and Disability Insurance

If eligible, enjoy access to quality healthcare plans to stay healthy and protected.

· Flexible Spending Account (FSA)
Pre-tax savings for healthcare and dependent care expenses.

· 401(k) & Roth 401(k) Plans
Plan for your future with employer-supported retirement options.

· Employee Assistance Program (EAP)
Confidential support services for personal and professional well-being.

· Career Growth Opportunities
We promote from within and invest in your long-term success.

· Paid Time Off (PTO)
Take time to relax, recharge, and explore life outside of work.

· Paid Sick Leave
Supportive sick time policy to care for your health when you need it.

· Exclusive Employee Hotel Discounts

Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.

· Enjoy complimentary On-Shift Meals (participating hotels)
Enjoy a free, delicious meal provided by the hotel during each scheduled shift.

· Recognition & Rewards Program

Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Schedule & Hours:

Days and hours will vary based on business needs. This is an Exempt Salary Position.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Physical Demands: Light work. Exerting up to 20 pounds of force occasionally. Use of manual dexterity of common office equipment, such as but not limited to computers, printers, phone, etc. Requires walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls or requires working at a production rate pace entailing the constant pushing and or pulling of materials even though the weight of those materials is negligible.

Mathematical Development: Compute discount, interest, profit, and loss; commission, markups and selling price; ratio and proportion, and percentages. Calculate surface, volumes, weights, and measures.

Requirements

• High School graduate or equivalent, some college preferred.
• Minimum 1-3 years of housekeeping management experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.
• Effective written and verbal communication, skills exercising patience, tact, and diplomacy.
• Ability to enforce hotel standards, policies, and procedures with staff.