What is the role of a Enterprise Customer Success Manager at Jobgether?

The Enterprise Customer Success Manager position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Enterprise Customer Success Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Enterprise Customer Success Manager role?

Full-time or part-time position

What is the expected salary for this Enterprise Customer Success Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Enterprise Customer Success Manager position at Jobgether?

You can apply directly through the application link provided.

Enterprise Customer Success Manager at Jobgether

Enterprise Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in United States.

This role provides the opportunity to drive enterprise-wide adoption of a leading AI governance platform, helping organizations achieve measurable value from their technology investments. You will serve as the primary customer advocate, leading onboarding, training, and project management while aligning platform capabilities to each clients strategic objectives. Success in this position requires building strong relationships with executive stakeholders, coordinating cross-functional teams, and defining success plans that support long-term growth and platform adoption. You will be instrumental in ensuring customer satisfaction, retention, and expansion while delivering impactful business outcomes. The position suits a collaborative, proactive professional who thrives in a fast-paced, high-growth SaaS environment.

Accountabilities:

Lead enterprise-wide adoption initiatives, managing customer projects and coordinating internal resources to ensure timely and successful delivery.
Oversee all stages of the customer lifecycle, including onboarding, training, support coordination, business reviews, retention, renewals, expansion, and advocacy.
Develop and execute tailored success plans aligned with customer objectives and governance goals.
Build deep relationships with customer stakeholders to understand priorities, decision-making dynamics, and drivers of long-term value.
Serve as the primary point of contact, providing guidance, insights, and problem-solving support for complex adoption challenges.
Collaborate with internal teams, including Sales, Product, and Engineering, to deliver customer-centric solutions and drive outcomes.

Requirements:

5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS environments, managing large accounts.
Proven ability to lead multiple concurrent projects with strong project management skills.
Excellent communication skills, capable of articulating complex concepts to technical and non-technical audiences.
Experience working cross-functionally to align teams and drive customer success.
Fluency in AI concepts or demonstrated willingness to learn AI technologies and governance frameworks.
Highly desirable: experience in a startup environment, managing Fortune 500 customers, implementing GRC software, or familiarity with AI governance and compliance standards.

Benefits:

Competitive salary and equity package.
Comprehensive health, dental, and vision coverage.
Ergonomic benefits for home and office setups.
Coworking space support and in-person meetup coordination.
Unlimited paid time off to encourage work-life balance.
Generous paid parental leave of up to 12 weeks.
401(k) retirement plan for US-based employees.
Opportunities for professional growth in a remote-first, inclusive, and high-growth environment.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Enterprise Customer Success Manager at Jobgether – United States

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