What is the role of a Service Manager at Bane-Welker Equipment, LLC?

The Service Manager position at Bane-Welker Equipment, LLC is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Service Manager job located?

Pendleton, Indiana, 46064, United States

What type of employment is offered for this Service Manager role?

Full-time or part-time position

What is the expected salary for this Service Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Service Manager position at Bane-Welker Equipment, LLC?

You can apply directly through the application link provided.

Service Manager at Bane-Welker Equipment, LLC

Service Manager

The Service Manager should be a capable leader, with the ability to organize, train and supervise personnel. They must be capable of managing the entire service operation including shop assignments, personnel and standards of performance and work output to satisfy customer's service needs.

Principal Responsibilities:

Service Profitability: Consistently achieve agreed-upon service sales volume, productivity and profitability in ways that contribute to the company's absorption expectations, suitable for company sustainability and profitable growth.
Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep) while optimizing cash flow and adhering to safety polices and guidelines.
Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with Bane-Welker policies, regulations and expectations.
Ensure the effective scheduling of service work, to ensure proper flow of work to meet Bane-Welker service objectives to exceed customer expectations.
Develop and execute a successful SIP program implementation in coordination with the other departments.
Appropriately manages service assets including service trucks, tools, and equipment.
Team and Culture Development: Attracts, leads, develops, and retains talent that results in a team that is highly aligned with Bane-Welker values and is highly productive and motivated.
Assure the service department is properly staffed by recruiting, hiring and promoting the right people for the right positions.
Ensure Service department has a strong interdepartmental working relationship to align the teams needs so that solutions are embraced and supported.
Optimize employee performance through effective ongoing evaluations, touch-points, goal setting, recognition, rewards and discipline/corrective management practices to produce expected results.
Strengthen employee performance through development and timely internal and external training. Customer Management: Achieve and sustain a high level of customer satisfaction and loyalty in ways that promote growth of current and new customers.
Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
Effectively communicates with customers to successfully resolve customer complaints and problems in a timely manner utilizing internal and OEM resources, resulting in customer satisfaction in alignment with business objectives.
Utilize Bane- Welker programs and promotions effectively to deepen customer relationships.

Requirements of Position:

Must have a customer focused and “be of service” attitude.
Demonstrate organizational ability and systematic timing.
Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment.
Ability to demonstrate the Bane-Welker Core Values
Be proficient in Outlook/Microsoft Office and computer skills.
Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment.
Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons.
Have an outstanding knowledge of mechanical, electrical, and hydraulic systems.
Possess mechanical ability and familiarization with testing equipment and diagnostic procedures.
Be experienced in operating vehicles and equipment used for diagnostic purposes.
Must have a valid driver's license.

Reports to the Territory General Manager.

Bane-Welker Equipment reserves the right to modify, interpret or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, to be performed by the employee occupying this position. Employees are required to perform any other functions or duties assigned to them by management. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will. Listed are just some of the additional requirements: sitting, standing, climbing, lifting, grasping, reaching, stooping, and crouching, speaking, listening and motor coordination skills

Service Manager at Bane-Welker Equipment, LLC – Pendleton, Indiana

Explore Related Opportunities

About This Position

Scan to Apply

Job Location

Frequently asked questions about this position

Latest Job Openings in Indiana

Registered Nurse

Bore Operator - SIGN ON BONUS

Substitute Teacher

Hair Stylist Extraordinaire - Boost Your Career at Sport Clips FT

NICU Specialist

Apply For This Position