Billing Analyst ll at Supportninja Inc.

Work Setup: Remote

Contract: Full time

Start Date: ASAP

Schedule: 7:00 AM - 4:00 PM EST (training)

Billing Analyst work in a company's accounting department and ensure that clients are billed correctly. They correspond with clients, issue invoices, and oversee the company's revenue intake. The billing analyst is also responsible for invoicing the client and is able to communicate about the invoice and discrepancies.

What does a day in the life of a Billing Analyst look like?

• Review and approve new and updated customer subscriptions to ensure accuracy and completeness in a timely manner
• Maintain and update subscription records within billing systems
• Ensure billing accuracy by validating data and identifying discrepancies across systems
• Investigate and resolve billing discrepancies, escalating issues when needed
• Maintain and review validation reports related to invoicing and accounts receivable
• Support occasional customer billing inquiries and assist in issue resolution
• Assist in month-end billing processes by ensuring all billable activity has been captured, billed, and validated for accuracy
• Perform data checks and reconciliations to support completeness and accuracy of monthly billing
• Support the collections team with account reconciliations and discrepancy resolution

What are the required qualifications of a Billing Analyst?

• 2–4+ years of experience in billing, accounts receivable, or a related function
• strong attention to detail and a focus on data accuracy and integrity
• proficient in Excel, including experience with formulas (VLOOKUP/XLOOKUP, pivot tables, IF statements)
• comfortable working within billing and financial systems (e.g., NetSuite, Salesforce, or similar platforms)
• systems-savvy and able to navigate, validate, and reconcile data across multiple tools
• able to identify discrepancies, investigate root causes, and resolve issues efficiently
• adaptable and able to learn new systems and processes quickly
• Expresses ideas and suggestions in support of the team’s success
• Solicits and readily accepts constructive feedback
• Sees tasks through to completion and offers support as needed
• Eager to learn new systems and processes
• Ability to handle administrative tasks as assigned
• Demonstrates high attention to detail and thorough review of one’s work with a focus on Quality
• Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
• Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
• Comfortable in ambiguity
• Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed

Ninja Perks and Benefits

Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/1IqJiKY2m_Pt67tnfCu_j

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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