Patient Coordinator - Arvanitis & Associates at 123Dentist – Waterloo, Ontario

The team at Arvanitis & Associates located in Waterloo, Ontario are looking for a passionate, hard-working Patient Care Coordinator on a full-time basis.

The ideal Patient Care Coordinator for our team will be highly motivated to facilitate the patient’s office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment.

Arvanitis & Associates is a well-established, patient-focused dental practice. We pride ourselves on delivering exceptional clinical care while fostering a positive, respectful, and growth-oriented workplace. Our practice is built on long-standing relationships, clinical excellence, and a genuine respect for our team members. You’ll be joining a practice where your skills are valued, your voice is heard, and your growth is supported.

123Dentist is Canada’s largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. Providing a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

Key Responsibilities

• Act as the first point of contact by greeting patients warmly in person and over the phone
• Manage the patient flow from check-in to check-out to ensure a smooth, professional journey
• Handle patient inquiries regarding procedures, office policies, and billing with empathy
• Present treatment plans clearly, explaining procedures and their value to encourage patient acceptance
• Verify dental insurance coverage and provide accurate out-of-pocket cost estimates
• Submit insurance claims and pre-authorizations for complex dental cases.
• Optimize the daily schedule to maximize clinic utilization and minimize gaps
• Manage the recall system to ensure patients return for routine hygiene and follow-up care
• Proactively manage schedule to keep the practice ongoing
• Coordinate with dentists and hygienists to align patient needs with available treatment times.
• Maintain accurate, confidential electronic patient records using Dentrix
• Process referral letters and manage professional correspondence with other providers

Qualifications

• Experience: Typically 2+ years in a dental or medical front-office setting
• Knowledge: Strong understanding of dental terminology and procedure coding
• Technical: Proficiency in dental practice management software, Dentrix Software experience is an asset
• Soft Skills: Excellent communication, problem-solving, and an empathetic approach to treatment presentation

What We Offer

• Competitive compensation
• Supportive and professional work environment
• Opportunities for growth and development
• Modern, well-equipped practice