Customer Service Specialist 2 - Summer Seasonal in Bend, Oregon at Bend Metro and Park Recreation District

Benefit type: temporary non benefited

Benefits available: For a full description of our benefits, please click here.

About the job:

The Customer Service Specialist 2 is responsible for performing varied customer service duties including reception, customer transactions, cash handling, and general office assistance.

A day in the life:

Duties may include, but are not limited to the following:

• Provides excellent customer service both externally and internally. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
• Greets the public and directs them to activities; answers multi-line telephone, and provides information on District programs, facilities and events.
• Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc. May process refunds, credits, and transfers.
• Assists the general public with program enrollment both in person and online. Notifies participants of programs/class cancellations or changes.
• Identifies and reports safety concerns promptly to the appropriate person(s).
• Schedules and processes facility rentals. Assists customers in understanding facility rental guidelines and requirements.
• Provides various clerical duties such as data entry, word processing, filing, photocopying, inventorying and maintaining bulletin boards and display cases, etc.
• Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assist with other cleaning as assigned.
• Performs emergency support as directed in the emergency action plan.
• Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Communicates and reports safety concerns promptly to the appropriate person(s).
• Performs other job-related duties as assigned.

Work Schedule:

Schedule varies, including weekends and holidays. Position will start late May.

Facilities operate from 5:30am-9:15pm Monday-Friday and 7:45am-6:15pm on weekends

What you'll need for success:
Strong Knowledge of:

• Customer service standards;
• Cashier and money handling procedures;
• General office practices;
• Computer office software;
• Multi-line telephone systems; and
• Basic math, spelling, business writing and grammar.
• Basic office software, i.e.- Microsoft Outlook, Teams, etc.

Skill and Ability to:

• Communicate effectively, tactfully, and pleasantly with the public and all contacts, including in person, by phone or e-mail;
• Maintain focus and organize and prioritize own work with frequent interruptions and distractions;
• Work independently while also able to work cooperatively with others;
• Navigate difficult conversations or conversations with upset people while maintaining rapport;
• Proficiently operate a variety of office equipment including computer, phone system, and copy machine;
• Demonstrate excellent multi-tasking skills; and
• Create a positive, constructive and respectful relationship with staff and the general public.

What we're looking for:

Education, Experience, and Training

1. High school diploma or equivalent; AND

2. One (1) year of customer service experience with cashiering and computerized processing experience; OR

3. Any satisfactory combination of education, experience and training.

License and Certifications:

1. Some positions may require possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

Position Specific Requirement:

This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

If you do not have a driver’s license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.

Supervision Received:

Works under the general supervision of the Supervisor who assigns work. Receives direction and leadership from Customer Service Specialist 3. Carries out work independently, but work and decisions are typically reviewed prior to final execution.

Supervision Exercised:

Supervision is not a responsibility of this classification; however, may provide some direction and leadership to Customer Service Specialist 1’s.

Working Conditions:

The following are working conditions, including environmental and physical demands, required for this classification

• Duties are primarily performed in a public reception environment.
• Remain in a stationary position (sitting or standing) for extended periods of time, move about the office occasionally.
• Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Ability to maintain sustained concentration on computer screens; use keyboards and variety of peripherals.
• Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to others accurately, loudly or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Ability to have clarity of vision at 20 inches or less.
• The flow of work and character of duties involve normal mental and visual attention much or all of the time.
• Physical exertion includes the ability to lift, carry and push up to 15 pounds for books, files, manuals or boxes.
• Requires crouching, bending, kneeling or reaching to perform filing activities.
• Visually scan lobby environment up to 30 feet for safety concerns.

Selection Process:

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position.

Application consideration and wage calculation:

To be considered for this position, applicants must have a complete online application. Your application materials and any submitted responses to the supplemental questions will be the basis for our evaluation. Incomplete information may result in disqualification and/or affect your starting wage.

Veteran Preference Status

Under Oregon law, veterans who meet minimum qualifications for a position may be eligible for employment preference. To qualify for veterans’ preference, you must submit required documentation prior to the closing date of the recruitment. Veterans’ preference cannot be awarded without required documentation. Beginning January 1, 2026, certain preferences will also apply to current and former members of the Oregon National Guard. For more information on if you qualify for veterans’ preference visit https://www.oregon.gov/boli/workers/pages/veterans-preference.aspx

Equal Employment Opportunity:

Bend Park and Recreation District is an Equal Opportunity Employer

Bend Park & Recreation District Core Competencies:

All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources.