Finance Operations Manager in at Supportninja
Explore Related Opportunities
Job Description
Work Set Up: Hybrid (Must be willing to go onsite at least once-a-month at the Sanctum, SM North EDSA, QC)
Start Date: ASAP (Preferred)
Schedule: 10:00 PM - 7:00 AM, MNL (M-F)
Equipment: Company provided
The Finance Operations Manager is responsible for guiding and developing a team to deliver accurate sales and financial data, analysis, and reporting that support business decision-making. This role combines leadership, performance management, and process optimization to ensure operational excellence. The Finance Operations Manager will mentor team members, manage escalations, oversee data integrity, and collaborate with business leaders to drive efficiency, compliance, and continuous improvement.
- Leadership & Development: Lead and manage the financial operations team in Manila, providing guidance, support, and development opportunities. Address performance issues and foster a culture of excellence and accountability
- Performance Management: Monitor team performance against KPIs and SLAs, manage escalations, and drive continuous improvement through data-driven strategies
- Data & Analysis: Oversee collection, validation, reconciliation, and analysis of financial and operational data. Structure and interpret large data sets to identify trends, provide insights, and support business decisions
- Business Support: Collaborate with leadership and other departments to identify process improvements, optimize operations, and ensure timely and accurate order processing
- Operational Excellence: Manage sales and order data, productivity tracking, and data remediation efforts. Ensure compliance with company policies, partner agreements, industry regulations, and quality standards
- Collaboration: Collaborate and provide support to cross-functional teams, including but not limited to Sales, IT, accounting, marketing, and finance, to resolve order-related issues and improve processes
- Continuous Learning: Stay up to date with products, services, and processes while driving team learning and development initiatives
- Ad-hoc & Strategic Projects: Handle special assignments from leadership, ensuring timely and effective execution
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of a Finance Operations Manager?
- 3+ years of Finance Sales Operations or like-minded roles while operating in high-growth environments within the technology industry.
- 5+ years in a leadership or managerial role, preferably in a SaaS operational environment/Account.
- Strong communication and interpersonal skills with the ability to interact effectively at all levels, including customers
- Proven ability to lead, motivate, and inspire a team to achieve performance targets and deliver exceptional customer experiences
- Strong problem-solving, decision-making, and results-driven mindset focused on operational excellence and continuous improvement.
- Advanced proficiency in Microsoft Excel and strong analytical skills with an understanding of data’s significance of data to business operations
- Highly self-motivated with strong time management and organizational skills
- Experience with Salesforce and CPQ, including Salesforce reporting and dashboard
- Background in QBR/Process analytics, Data Insights and process improvements
- Advanced knowledge of sales processes and field operations
- Strong attention to detail with the ability to work in a fast-paced and changing environment while juggling multiple projects at the same time
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/QTrPEriATlEhOx_uSAJus
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
#supportninjajobs