MIS Supervisor at Ubiquity Global Services US, Inc. – Metro Manila

The Responsibilities:

• Manages day to day operation MIS team that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.
• Implements and oversees the analytical approaches and methodologies. Developing strategies, and making suggestions for improvement, insight, and recommendations to management for decision making and strategic planning.
• Controls and develops internal/external information sources for business analysis. Manages subordinate staff in the day-to-day performance of their jobs.
• Ensures that project/department milestones/goals are met and adhering to approved budgets.
• Extensive knowledge of department processes.
• Will be doing analytics on operational performance metrics
• Analyse performance, correlate metrics and drive targeting action plan
• Provide recommendations to improve account performance
• Will be doing a deep dive analysis of the performance
• Give presentation of analysis to stakeholders and clients
• Supervises personnel under the Department such as MIS Analyst – develops, coaches, and motivates personnel on day-to-day activities.
• Maintains strong customer service orientation in dealing with various departments and Department heads.
• Performs other duties that may be requested from time to time.

Knowledge, Skill Set & Qualifications Required (External)

Background with Workforce facets such as capacity planning, forecasting and other Workforce metrics/calculations – call volumes, AHT, adherence, intraday patterns, root cause analysisEffective communication and interpersonal skillsExcellent presentations skills (Powerpoint, Excel, Google sheets etc.)Proficient in analysis and interpretation of dataStrong leadership abilities and good time management skillsExcellent problem-solving and management skillsExperienced in managing a teamAbility to train junior staff