Trust Account Officer | Pension Plans Administration at Popular Bank – San Juan, Puerto Rico

Full Time - Exempt

Responsible for the administration and general accounting of the assigned retirement plans.

• Perform daily trust accounting activities, including posting accounting entries, maintaining general ledger accuracy, and preparing and reviewing monthly account and plan reconciliations.
• Process securities transactions, including purchases, sales, income postings, and corporate actions, ensuring accuracy and timely settlement in accordance with client instructions and internal controls.
• Prepare and execute client billing, fees, and expense allocations in compliance with governing documents and applicable policies.
• Deliver a high standard of client service by responding promptly and professionally to client inquiries, requests, and issues, always ensuring accuracy and confidentiality.
• Collaborate effectively with trust officers, operations staff, and other internal partners to support the daily administration and ongoing management of trust and fiduciary accounts.
• Prepare and maintain required reports and documentation to support Risk Management, KYC, AML, and internal control requirements.
• Assist with internal, external, and regulatory audits by providing requested documentation, explanations, and reconciliations in a timely manner.
• Ensure compliance with applicable laws, regulations, internal policies, and fiduciary standards governing trust and fiduciary accounts.
• Identify discrepancies, exceptions, or process issues and escalate them appropriately while contributing to continuous process improvement initiatives.

Bachelor’s degree in Finance or Accounting.

• At least two (2) years of experience in customer service.
• Two (2) years of related experience in trust operations, fiduciary accounting, banking operations, or a similar financial services environment preferred.
• Experience in bank reconciliations and accounting entries preferred

• Excellent verbal and written communication skills in both English and Spanish, with the ability to communicate clearly, professionally, and with character at all organizational levels.
• Proficient in Microsoft Office 365, including Excel, Word, and Outlook.
• Highly organized with the ability to prioritize effectively, manage multiple concurrent tasks, meet deadlines, and adapt to changing priorities, reflecting a strong sense of accountability and business excellence.
• Strong analytical and problem‑solving skills, with the ability to anticipate issues, evaluate alternatives, and make timely, well‑reasoned decisions in alignment with fiduciary and risk standards.
• Excellent interpersonal skills with a proven ability to collaborate effectively across teams, fostering collaboration & teamwork and contributing positively to a shared work environment.
• Demonstrates a consistent customer‑centric mindset and a genuine attitude of service toward clients, internal partners, supervisors, and management.
• Demonstrates flexibility, openness to change, and a willingness to contribute to process improvements, supporting the Bank’s culture as a change agent.
• Committed to continuous learning and professional growth, demonstrating self‑development and alignment with the Bank’s long‑term success.

Popular Center North Building

San Juan, PR

Hybrid work schedule
Monday to Friday- 8:30 am to 5:30 pm
Flexibility to work non-business hours, holidays, and weekend when needed.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.