Advanced Clinical Applications Specialist, Radiology Ultrasound at Samsung HME America Inc – REMOTE, California

Advanced Clinical Applications Specialist, Radiology Ultrasound (West Coast)

• Territory: West Coast United States
• Travel: This position requires up to 75% travel which may include some weekends

Who We Are

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

Role Description

The Advanced Applications Specialist plays a pivotal role in driving clinical excellence, customer satisfaction, and strategic growth within Samsung’s Radiology Ultrasound business. This role serves as both a clinical leader and strategic partner—bridging customer needs with Samsung innovation, mentoring the applications team, and ensuring that every engagement reinforces Samsung’s commitment to advancing the art and science of ultrasound.

Key duties and responsibilities, other duties may be assigned:

• Develop and maintain strong, professional relationships with key clinical and administrative personnel across strategic and national radiology accounts.
• Partner cross-functionally with sales, service, marketing, and leadership teams to ensure account performance objectives and customer expectations are met or exceeded.
• Provide advanced clinical applications support for large or strategic radiology product demonstrations, installations, and key evaluation sites.
• Strategically plan and execute demonstrations and installations that clearly differentiate the product line clinically and technically, while delivering tailored solutions for each customer.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Support clinical system integration, including ultrasound reporting, workflow design, DICOM configuration, and network connectivity.
• Mentor and elevate the existing applications team, fostering collaboration, professional growth, and consistent clinical excellence across all regions.
• Assist in identifying skill development opportunities for the team to maintain message consistency and strengthen commercial sales capabilities.
• Achieve assigned goals for product adoption, utilization, and strategic objectives within key radiology accounts.
• Lead joint business planning with major accounts to define shared performance metrics, clinical outcomes, and milestones over one- and three-year horizons.
• Proactively assess and validate customer needs, identifying opportunities to enhance imaging performance and workflow efficiency.
• Collaborate with internal teams to develop customized imaging and workflow solutions that address clinical and operational requirements.
• Design and deliver educational programs tailored to the needs of radiology customers, supporting ongoing clinical excellence and user proficiency.
• Serve as the clinical liaison between customers and Samsung Ultrasound leadership, ensuring transparent communication of opportunities, challenges, and feedback.
• Contribute to strategic account planning that drives long-term customer satisfaction, partnership growth, and brand advocacy.
• Maintain high standards of customer satisfaction, ensuring all engagements reflect Samsung’s commitment to innovation and clinical performance.
• Drive alignment between customer success and company objectives to support sustainable, profitable growth within the radiology segment.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• BA/BS in Business Administration, Communications, Marketing, or other related discipline preferred.
• 8 years of experience in Clinical Sales Required
• Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
• Ability to direct teams and implement successful plans.
• Experience in working with key opinion leaders at a national level.
• Knowledge and understanding of policies and competitive dynamics in healthcare industry.
• Ability to communicate and work effectively within a shared services business model to leverage new products for market share growth.
• Ability to communicate with engineers, technical support personnel, doctors, clinicians and health care professionals on issues relating to product performance, and the health care industry generally.
• Experience in 3rd party reporting management.
• Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment.
• Must be highly motivated, possess leadership skills, and can contribute to the company’s development.
• Valid driving license and satisfactory driving record is mandatory, and background and drug testing (pre- and post-employment) is required.
• Must be able to handle more than one project and task in unison.
• Ability to act in an autonomous role with little, if any, management direction.
• Must be a result oriented, team player, people person.
• Budget, expense, and resource management experience required.
• Customer focused and oriented.
• Very detailed and organized.
• Must have and exhibit excellent presentation skills in small and large groups situations.
• Social media experience with YouTube, Face Book, Twitter and other web media outlets.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Competencies & Skills

• Attention to Detail: Maintains accuracy and thoroughness in all tasks and deliverables.
• Clinical Communication: Demonstrates strong understanding of medical terminology and communicates effectively across teams and stakeholders.
• Organizational Skills: Prioritizes and manages multiple tasks to ensure consistent productivity and timely results.
• Team Collaboration: Builds and sustains strong working relationships; contributes positively to a collaborative environment.
• Reliability: Dependable, punctual, and committed to meeting deadlines and performance goals.
• Problem Solving: Evaluates situations, identifies key factors, and makes sound decisions under pressure.
• Self-Motivation: Proactively seeks opportunities for learning and professional growth; leverages available resources for development.
• Adaptability: Responds effectively to changing priorities and directives; willing to take on tasks outside normal scope when needed.

Computer Skills

• You must be comfortable with technology, be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint, as well as Outlook, Internet Explorer, and Google Chrome.
• Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management.

Travel Requirements

• Willingness to travel internationally, overnight, and on weekends with 75% travel required
• Must have a valid driver’s license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required

Physical Requirements

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move more than 100 pounds
• Often required to Push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering Company equipment into place for display.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit and/or drive for long periods of time when travelling
• Must be able to stand for long periods of time (8-15 hours) for multiple days
• The noise level in the work environment is occasionally very loud.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

Benefits

We offer a comprehensive benefit package which includes:

• Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.