Start of Care Specialist at CareCollab – New York, New York

At Care Collab, we’re redefining care coordination for some of New York’s most complex and high-need populations. We believe in compassionate, person-centered care—and we’re looking for dedicated Start of Care Specialist to help launch new members into the Health Home program with dignity, precision and care

Why Join Care Collab?

• Mission-driven work that improves health equity and quality of life
• Supportive team culture with room to grow and lead
• Field-based flexibility that gets you closer to the people we serve
• Opportunities for innovation, learning, and real impact

As a Start of Care Specialist, you’ll be the first point of contact for newly enrolled Medicaid members—playing a key role in assessing needs, completing documentation, and building a foundation for long-term, person-centered care. You'll conduct in-home assessments, develop care plans, and ensure all enrollment materials are completed, setting the stage for successful ongoing care coordination.

What You’ll Do

• Conduct comprehensive, in-home assessments for newly enrolled Medicaid members
• Develop individualized, SMART care plans that reflect each member’s needs and goals
• Collaborate with care teams, providers, and collateral contacts to ensure holistic planning
• Input member data into the EHR with accuracy and timeliness
• Track and meet enrollment deadlines, including completion of assessments and documentation within the required 56-day window
• Coordinate and review enrollment packets to ensure all consents and signatures are completed
• Ensure compliance with HIPAA and other privacy regulations
• Provide administrative support to care management team as needed

What You Bring

• Social Service Bachelor’s degree with 0-1 years of relevant experience; or
• Non-Social Service Bachelor’s degree with 2+ years of relevant experience; or
• Associate’s degree with 3+ years of relevant experience.

Experience & Skills

• Prior experience in an administrative, healthcare, or care coordination support role
• Familiarity with Health Home, case management, or social service environments a plus
• Empathetic, person-centered approach to care
• Excellent documentation, organizational, and time management skills
• Proficient in Electronic Health Records and Microsoft Office
• Ability to work independently and travel throughout the community
• Bilingual abilities are highly desirable·

Benefits:

• Health insurance
• Mileage reimbursement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program