Customer Service Representative at Security National Mortgage Company – Mesa, Arizona

What You'll Do

Security National Mortgage Company – Mesa, AZ | Full-Time | In-Person

Security National Mortgage Company, one of the nation’s leading mortgage lenders, is seeking motivated and driven individuals to join our direct-to-consumer team as a Customer Service Representative. We’re looking for candidates who are passionate about helping clients achieve homeownership, eager to grow professionally, and excited to learn the business from the ground up. Bilingual Spanish-speaking candidates are strongly encouraged to apply.

Why Join Security National Mortgage?

A Great Company Culture

We foster a supportive, collaborative, inclusive environment where every team member is valued. We promote open communication and a healthy work-life balance.

Supportive Leadership & Career Growth

Our leadership team is committed to your success, offering resources, mentorship, and a structured development path that prepares you to become a top-performing Customer Service Representative.

Robust Training & Cutting-Edge Systems

You will receive comprehensive training, industry updates, and access to leading technology platforms to help you excel in both customer service and future loan origination responsibilities.

Customer Service Representative Responsibilities:

• Work with company-provided leads and make outbound calls to engage clients.

• Answer questions and connect prospective borrowers with licensed Loan Officers.

• Maintain strong communication and rapport to build trust and ensure client satisfaction.

• Learn company mortgage products and stay current on key industry trends.

• Meet or exceed monthly and quarterly production goals.

Competitive Pay & Benefits:

• $15.15/hour + bonus

• On Target Earnings: $50,000–$75,000 per year

• Health, dental, and vision insurance

• Retirement plan

• Bonus opportunities

What We'll Love About You

Preferred Qualifications:

• Bilingual Spanish/English (preferred)
• Previous experience in customer service, sales, or mortgage-related roles
• Strong communication, organizational, and time-management skills
• Ability to work independently and as part of a team

Schedule:

• Monday–Friday: 8:30am–5:00pm
• Saturdays 10:00am-12:00pm