Customer Technical Support Specialist at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Technical Support Specialist in the United States.

This role offers the opportunity to provide high-impact technical support in a fast-paced, customer-focused environment. You will assist clients with hardware, software, assay, and training-related issues, ensuring timely and effective resolutions. Working remotely, you will independently troubleshoot complex problems while mentoring peers and collaborating with multidisciplinary teams. The position requires strong communication skills, technical aptitude, and the ability to manage multiple issues in a 24/7 support environment. Your work directly supports laboratory efficiency, improves diagnostic outcomes, and enhances the overall customer experience. This role is ideal for professionals who enjoy problem-solving, continuous learning, and making a meaningful impact in the life sciences and diagnostics industry.

• Provide advanced technical support to customers via phone, email, and video conferencing
• Troubleshoot and resolve hardware, software, and assay issues with diagnostic laboratory instruments
• Distinguish between software, reagent, and hardware problems to determine the appropriate resolution path
• Mentor peers and provide guidance on routine troubleshooting procedures
• Manage case documentation and ensure timely reporting in compliance with organizational standards
• Collaborate with cross-functional teams to escalate complex issues and coordinate solutions
• Contribute to customer satisfaction by delivering professional, responsive support in all interactions

• Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
• Minimum 3 years of laboratory or field experience
• Strong verbal and written communication skills, with the ability to clearly provide guidance remotely
• Technical aptitude with electromechanical instrumentation and diagnostic systems
• Self-starter capable of working independently in a remote environment
• Ability to mentor colleagues and support team knowledge sharing
• Preferred: previous experience in a medical technology call center, medical laboratory, or customer service environment

• Hourly rate: $26.00–$33.00, with eligibility for bonus/incentive pay
• Remote work arrangement with flexibility for eligible employees
• Comprehensive healthcare coverage including medical, dental, and vision insurance
• 401(k) retirement plan with company contributions
• Paid time off and holidays
• Professional development and career growth opportunities
• Supportive, inclusive, and collaborative work environment