IT Customer Service Representative in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Customer Service Representative in India.

This role sits at the intersection of technical support and service operations, ensuring the stability and performance of critical IT production environments. You will contribute to maintaining Microsoft Windows desktop systems, supporting incident resolution, and enabling smooth business continuity across operations. The position involves close collaboration with technical teams to restore services quickly and effectively during outages. You will play a key role in safeguarding system availability while adhering to defined service level agreements. The environment is fast-paced, problem-solving oriented, and focused on continuous learning and improvement. This opportunity is ideal for someone who enjoys technical troubleshooting and supporting enterprise-scale IT systems.

• Ensure production systems remain available and operate within defined service level agreements, proactively monitoring and supporting system health.
• Drive incident management and outage resolution, coordinating effectively to restore services in a timely manner while maintaining clear communication with stakeholders.
• Support the restoration of services in production environments, ensuring minimal disruption to business operations and users.
• Assist in establishing and maintaining disaster recovery procedures to ensure operational resilience and business continuity.
• Follow and uphold data retention policies and IT operational standards in alignment with organizational requirements.

• Advanced knowledge of Microsoft Windows Desktop Management and related administrative support activities.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Prior experience in IT support or similar technical environments is advantageous.
• Intermediate troubleshooting and problem-solving abilities in technical environments.
• Basic understanding of network fundamentals and system monitoring tools.
• Strong analytical thinking with the ability to diagnose and resolve issues efficiently.
• Advanced communication skills, with the ability to collaborate effectively across teams and explain technical issues clearly.

• Competitive compensation package aligned with industry standards.
• Opportunities for continuous learning and professional development in IT operations.
• Exposure to enterprise-scale systems and global operational environments.
• Structured career growth and internal mobility opportunities.
• Health and wellness benefits (as per policy eligibility).
• Supportive, collaborative work culture focused on innovation and teamwork.
• Flexible work arrangements depending on role requirements and business needs.