Receptionist at Southern Oregon Orthopedics, Inc – Grants Pass, Oregon

Pay: $18.00 - $20.00 per hour

Job description:

Southern Oregon Orthopedics, Inc. has an excellent opportunity for a qualified individual to join the Team as a part-time receptionist/registrar. Skills of the ideal candidate include: prior experience as a receptionist in a medical office, computer skills, be self-motivated, able to multi-task and enjoy working in a team environment. EPIC experience a plus. The hours are Mon - Fri, variable.'

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet patients during check in process. This process includes for new patients: Verifying all demographic information in computer, input proper insurance information for billing purposes, scan insurance cards(s) and photo ID, take patient’s photo, call or check on insurance benefits online – enter into account, collect co-pays when appropriate.
• Check in for returning patients by verifying patient’s address and phone number, verify insurance, document any changes in computer if necessary, confirm reason for patient visit, collect co-pay when appropriate, properly direct patients where they need to go.
• OHP: Confirm plan and eligibility, check for and request authorization if necessary.
• Print reports when needed ie: batch, add-ons (fee slips) etc.
• Collect money when required for completion of forms.
• Receive any and all payments over the counter.
• Direct walk-ins to appropriate staff member or schedule appointments as appropriate.
• Answer patient’s nonmedical questions, or direct patient to appropriate department as necessary.
• Assist with char prep
• Check out patients by scheduling follow up appointments, decline/print patient care summary as requested, and collect copay or percentage as appropriate.
• Monitor reception area for patients who seem to have been there an unreasonable length of time. Monitor Doctor’s schedule to see if they are running behind. Make announcements as necessary. Monitor area for any safety hazards or untidiness.
• Take messages as needed and send to medical clinic via e-mail or messaging pool.
• Verify all cancellations and failed appointments (DNKA=did not keep appointment).
• Balance cash box/closing duties.
• Attend required office meetings and participate in committees as required.
• Expand job related knowledge and skills to improve performance and adjust to change.

Work Remotely

• No

Ability to Commute:

• Grants Pass, OR 97527 (Required)

Work Location: In person

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs and meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of electronic equipment and computer hardware and software, including applications and programming.

Skills:

• Excellent written and verbal communication skills.
• Self-starter and ability to keep busy during slow times of the day.
• Speaking – Talking to others to convey information on effectively.
• Active listening – giving full attention to what other people are saying, taking the time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation – Actively looking for ways to help people.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Coordination – Adjusting actions in relation others’ actions.

Abilities:

• Oral comprehension – The ability to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
• Speech clarity – The ability to speak clearly so others can understand you.
• Speech Recognition – The ability to identify and understand the speech of another person.
• Written Comprehension – The ability to read and understand information and ideas presented in writing.

Education and Experience:

• High School Diploma or general education degree (GED); or three to six months’ related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS:

To successfully perform the essential function of this job the employee must meet the following physical demands described; reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to: stand, walk, use hand and fingers, arms to reach or move patient, to talk and to hear. The employee must regularly lift and move up to 10 pounds, frequently to lift or move up to 25 pounds. Prolonged sitting at a desk and working on a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to focus.