Member Solutions Advocate I at Rockland Federal Credit – Rockland, Massachusetts

Rockland Federal Credit Union (RFCU) is searching for friendly, service focused, detail-oriented individuals to join our Member Solutions Center based in Rockland. If you enjoy providing stellar service while working in a busy environment, this could be the position for you!

Key Responsibilities

• Answer inbound calls within specified service levels, providing members with efficient and professional service.
• Maintain a full understanding of Credit Union products and services.
• Accurately process routine transactions and file maintenance while tracking member interactions.
• Proactively problem-solving with the scope of responsibility.
• Cross-selling additional products.

Qualifications

• High School Diploma or equivalent required
• Previous banking or experience in a call center environment preferred.
• Good written and verbal communication skills with the ability to manage multiple tasks in a timely manner.
• Be able to provide superior service by collaborating as a team and deliver high-quality service to both internal and external members, while embracing the fundamental values of RFCU's organizational culture.

Work Schedule

As a Member Solutions Advocate, you will work a 40-hour full-time schedule Monday through Friday with a rotating Saturday.

Benefits

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $20.00 - $22.00/hr, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.