Call Center Specialist at Soni Family Practice – Clermont, Florida

patients.







Knowledge, Skills, and Abilities:



Solid understanding of healthcare procedures and practices.

Intermediate proficiency with Microsoft Office applications.

Familiarity with Athena or similar electronic health record (EHR) systems is a plus.

Strong phone and verbal communication skills, with active listening abilities.

Exceptional customer service skills, with a focus on adapting to different personality types and needs.

Demonstrated patience and empathy in handling patient interactions.

Ability to thrive in a fast-paced environment.

Proficient computer literacy, including the ability to navigate multiple systems.

Excellent multitasking abilities, capable of managing a variety of priorities simultaneously.



Qualifications:



High School Diploma or equivalent.

Medical Assistant certificate preferred.

3+ years of customer service experience, preferably in a call center environment.

1+ years of Medical Assistant experience (recent graduates will be considered).

Candidates seeking an externship for a Medical Assistant or in the medical field may be considered.

Bilingual in English and Spanish preferred.



Physical & Mental Requirements: (check all that apply)



 Ability to stand or sit for extended periods of time.

 Ability to receive and comprehend instructions verbally and/or in writing.

 Ability to use logical reasoning for simple and complex problem solving.

 Occasionally requires exposure to communicable diseases or bodily fluids.

 Occasional travel for clinic activities may be required.



The information listed above is not comprehensive of all duties/responsibilities performed. This job description

is not an employment agreement or contract. Management has the exclusive right to alter this job description

at any time without notice.