Women's Health Navigator at Appalachian Regional Healthcare System – Boone, North Carolina

Location: Boone, North Carolina | Women’s Health Services
Status: Non-Exempt

As a Centralized Women’s Health Navigator at UNC Health Appalachian, you will play a critical role in ensuring seamless access, coordination, and high-quality care for OB, prenatal, and GYN patients across our Women’s Health, OBGYN, and Family Medicine practices.

This role blends clinical navigation with system-level access management. You will support expectant mothers and gynecologic patients while strategically managing scheduling, patient placement, and provider capacity across multiple sites. Your work will directly protect specialty access, improve care continuity, and enhance the patient experience across our region.

This position is ideal for a detail-oriented, systems-minded healthcare professional who thrives in Women’s Health and understands the importance of both compassionate care and operational efficiency.

Compensation: Based on education, experience, certification, and internal equity

Schedule: Monday thru Friday 8am - 5pm
Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional employee support programs. Benefits begin the first of the month following 60 days of employment from new hire orientation.

Boone, North Carolina—located in the beautiful Blue Ridge Mountains—offers exceptional quality of life, vibrant community living, and access to year-round outdoor recreation.

• Coordinate OB, prenatal, and GYN appointments, testing, and procedures to ensure seamless, patient-centered care.

• Conduct early prenatal navigation and apply defined clinical routing criteria to ensure appropriate placement (Family Medicine, Women’s Health, or OBGYN), including direct placement of high-risk pregnancies.

• Balance routine GYN and specialty access to preserve OBGYN capacity for high-risk and surgical patients.

• Manage urgent add-ons, monitor referral completion, and ensure coordinated handoffs across practices.

• Oversee centralized scheduling and cross-site navigation to optimize provider capacity and reduce backlog trends.

• Monitor access metrics (third next available, prenatal access time, new patient wait times, referral completion, capacity utilization) and identify opportunities for operational improvement.

• Collaborate with clinic leadership to adjust templates, protect specialty slots, support panel redistribution, and advance strategic growth initiatives.

• Serve as liaison between patients, providers, clinic managers, and care teams to ensure clear communication and continuity of care.

• Escalate placement or scope concerns when access conflicts arise.

• High School Diploma or equivalent required

• Prior experience in a Women’s Health Clinic or OB/GYN practice preferred

• Experience in care coordination or patient navigation strongly preferred

• Medical Assistant certification (CMA or RMA), Licensed Practical Nurse (LPN), or Registered Nurse (RN) required

• Basic Life Support (BLS) from the American Heart Association required at time of hire

• Strong knowledge of prenatal care and obstetric procedures

• Excellent interpersonal and communication skills

• Ability to collaborate effectively with physicians, nurse midwives, and care teams

• Exceptional organizational skills and attention to detail

• Proficiency in electronic health record (EHR) systems

• Compassionate, empathetic approach to patient care

• Understanding of medical confidentiality and privacy regulations (HIPAA)

• Ability to stand, walk, and move throughout clinic and patient care areas

• Manual dexterity to perform medical assistant duties, including taking vital signs and assisting with procedures

• Ability to lift and carry medical equipment and supplies as needed

• Primarily clinic-based within the Women’s Health setting

• Frequent interaction with patients, providers, and interdisciplinary team members

• Exposure to examination rooms and administrative areas

• Occasional flexibility in work hours based on patient and clinic needs

About UNC Health Appalachian
UNC Health Appalachian is a premier healthcare provider in the High Country, operating three hospitals and a variety of medical services. We are committed to improving the health and quality of life for residents of the region.

About UNC Health
As part of the University of North Carolina system, UNC Health includes 14 hospitals and over 500 clinics, dedicated to advancing the health and well-being of North Carolinians.

Diversity and Inclusion
UNC Health Appalachian is committed to a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences. Employment is contingent upon successful background checks and drug screening. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.