Desktop Support Technician Intern at Open Dealer Exchange – Southfield, Michigan

Desktop Support Technician Internship

Location: Southfield, MI

Are you a tech-savvy college student looking to kickstart your IT career? Open Dealer Exchange is seeking a motivated Desktop Support Technician Intern to join our Information Technology team in Southfield, MI. This is a hands-on opportunity to gain real-world experience in desktop support, troubleshooting, and system deployment while working with a collaborative and supportive team. As a Desktop Support Intern, you’ll help keep our technology running smoothly by maintaining asset inventories, troubleshooting laptop and phone issues, and imaging and deploying new laptops with Windows 11 for end users. This role is perfect for someone eager to learn, grow, and build practical IT skills in a professional environment. This internship is an onsite opportunity and will last 12 weeks.

Why Join Us? This internship offers hands-on experience with cutting-edge technology, mentorship from experienced IT professionals, and the chance to build skills that employers value. Whether you’re imaging a laptop, solving a connectivity issue, or managing assets, you’ll play a key role in keeping our team productive—all while growing your own expertise. If you’re ready to dive into the world of IT and make a real impact, we’d love to hear from you! Apply today and tell us why you’re excited to join the Open Dealer Exchange Desktop Support Team.

What You’ll Do (Essential Job Functions):

• Provide daily support for laptops, phones, and related IT equipment, ensuring smooth operation for all team members.
• Troubleshoot and resolve hardware, software, and connectivity issues for both on-site and remote employees.
• Image and deploy new laptops with Windows 11, ensuring users are set up for success.
• Maintain an accurate inventory of IT assets and track software licenses.
• Set up new workstations, including configuring devices, setting permissions, and creating email accounts.
• Provide friendly phone and desktop support to both remote and onsite employees.
• Collaborate with the Desktop Support Team to ensure the continuous availability and reliability of critical systems.

Who We’re Looking For (Preferred Skills and Experience):

• A professional, courteous, and well-spoken individual with a genuine passion for technology.
• Basic knowledge of Microsoft Windows 10/11 and Office 365 Suite.
• A strong interest in learning about desktop operating systems, networking, and VoIP phones.
• Excellent problem-solving abilities and a proactive, solutions-oriented mindset.