Local Enrollment Specialist at Empathx

Summary: The Local Enrollment Specialist (LES) is responsible for facilitating the enrollment process for new members, providing guidance and support to individuals seeking to join our program. This role involves explaining the enrollment requirements, assisting with paperwork, and ensuring a smooth and efficient enrollment experience for our members.

Duties and Responsibilities:

• Engages with key decision-makers at the site level to increase revenue and accelerate enrollment.
• Serves as the primary patient recruitment subject matter authority for patient recruitment and retention topics in all site communications.
• Advises study coordinators and PIs on practical, compliant recruitment and retention strategies.
• Recommends and implements site-specific action plans to increase screening, consent and randomization rates.
• Deploys marketing and project management tactics across multiple actively enrolling protocols.
• Analyzes site workflows, revenues, and stakeholder feedback to improve study enrollment
• Provides regular updates on site progress, risks and performance drivers.
• Anticipates risk/benefit issues, assisting with remedial action plans, and troubleshooting
• Contacts patients to facilitate visit scheduling, address participation questions and support visit adherence.
• Travels to sites as needed to:
  • Conduct or support chart reviews
  • Train site staff on recruitment best practices
  • Launch or optimize recruitment workflows
  • Strengthen site engagement and accountability
• Identifies and engages local referring physicians, advocacy groups and community organizations to build referral pipelines.
• Occasional travel to Company meetings and conferences as needed.
• Performs other duties as assigned.

This job description is not an exhaustive list of all the functions you may be required to perform. The Company reserves the right to revise this job description at any time.

Requirements:

Competency Requirements:

• Diversity: Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Requirements and/or environmental factors:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 20 pounds at a time.
• Travel to sponsor required meetings as needed.

Equal Opportunity: The Company is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, age, sex, gender, sexual orientation, disability, or any other characteristic protected by law. You must be able to perform the essential functions of the position satisfactorily. Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of this job, absent undue hardship.