Floating Support Staff (FT) at Project Home – Philadelphia, Pennsylvania

Job Summary: Floating Support Staff rotate between our housing locations throughout the week, responding to each site's unique needs. The Floating Support Staff provides essential support across multiple sites, ensuring a safe and stable environment for residents. This role requires adaptability, strong communication skills, and the ability to manage site activities independently while having on-call support as needed. These full-time roles provide support from the hours of 4pm-12am and 12am-8am.

Essential Duties and Responsibilities

Maintain Site Health & Safety

• Grant access to staff, residents, guests, and approved delivery personnel only, ensuring all guests sign the visitor log and logging deliveries.
• Conduct and document building rounds to check the safety and security of residents and the premises.
• Address urgent and crisis situations using de-escalation strategies and follow emergency procedures for incidents such as floods and fires.
• Manage resident interactions independently at the site while having on-call assistance available as needed.

Communication and Documentation

• Answer incoming calls, take accurate messages, and transfer calls as needed.
• Participate in shift briefing with outgoing and oncoming staff and document shift summary in staff logbook, Microsoft Teams, and other database systems, as necessary.
• Follow site procedures to communicate with on-call staff during shift transitions.

Resident Engagement

• Establish and maintain healthy, respectful relationships with residents, guests, and community members.
• Engage residents in a manner that acknowledges their unique recovery processes.
• Facilitate recovery and community-building groups and activities as appropriate.

Additional Duties

• Attend meetings and training, including supervision, staff meetings, community meetings, linkage meetings, and court appearances, if necessary.
• Assist residents with activities of daily living, laundry, extermination preparation, room turnovers, and receive and document food/program fees, when necessary.

Kitchen Support Duties (site specific)

• Prepare and serve meals/snacks at designated times as required. Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc).

Medication Monitoring Duties (site specific)

• Assist residents to comply with taking their prescribed medications per medication monitoring policy and site protocols.

Education and Experience Minimum Requirements:

Minimum Experience:

• High school diploma or GED required.
• ServSafe certificate at time of hire or must obtain within 90 days of hire.
• Experience working in behavioral health and/or homelessness.

Core Skills:

• Ability to travel to across multiple sites as deployed; access to reliable transportation.
• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, excellent interpersonal skills to work collaboratively with all levels of staff and residents.

Physical requirements:

• Ability to move through and access different environments/work that involves sitting/standing/walking

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.