Logistics Product Quality Lead at Logixboard – Seattle, Washington

Logistics Product Quality Lead
Logixboard’s software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far ahead of their competition and dramatically increases customer retention and sales.
We’ve raised over $50m in capital and have built a platform that our customers genuinely love and rely on in their day-to-day work.
We’re still a scrappy startup building product that needs to win in a competitive market. We have real traction, an active roadmap, and a lot to ship in a short amount of time.
We need to add a Logistics Product Quality Lead to the team. This role is best suited for someone who has worked inside a freight forwarder or customs brokerage and understands how shipments actually move day to day. You have firsthand experience with the workflows: filing entries, managing ISF timelines, coordinating with carriers, chasing documents, and dealing with holds and exams. In this role, you'll use that operational expertise to move from logistics operations into technology, testing and validating our product against the real-world scenarios you know firsthand.
You'll own the end-to-end validation of Logixboard's product experience before it reaches customers, ensuring every release is not just functional, but intuitive, complete, and production-ready for the people doing the work. You'll be the last line of defense between what we build and what customers experience.
This is a senior individual contributor lead role, not a traditional QA role. You won't be writing code or automated test suites. We are specifically looking for an experienced logistics operator who wants to move into a product and technology environment, not someone coming from a conventional QA track. Instead, you'll operate as a customer proxy and quality advocate: testing features the way an ops team would use them, identifying gaps, challenging assumptions, and raising the bar on what "shippable" means. You'll have real influence over release decisions and work closely with Product, Engineering, Design, Customer Success, and Support.
This role reports to the CTO.
Key ResponsibilitiesWorkflow & Usability Validation

• Test features from the perspective of someone actually running shipments, not just clicking through screens.
• Validate complete operational workflows end to end (for example, entry filing, document handling, milestone tracking, and billing), not just individual features in isolation.
• Identify usability issues, missing states, edge cases, and gaps between how the product works and how operations actually work.
• Flag scenarios where the product would slow down or confuse an ops team under real-world time pressure.

Release Gating & Quality Standards

• Define and maintain release-readiness criteria: what "done" looks like from an operational and usability standpoint.
• Provide explicit go/no-go recommendations on releases, with documented rationale.
• Establish and iterate on pre-release checklists, regression scenarios, and quality benchmarks.
• Own a quality scorecard that tracks release quality trends over time.

Cross-Functional Partnership

• Work with Product and Design to ground feature requirements in real operational context, and challenge them when acceptance criteria do not reflect how the work actually gets done.
• Work with Engineering to communicate issues clearly, reproduce them reliably, and verify fixes.
• Work with Customer Success and Support to incorporate real-world feedback, common pain points, and customer context into testing priorities.
• Participate in sprint planning, design reviews, and release planning to inject operational and quality considerations early.

Customer Empathy & Advocacy

• Bring firsthand understanding of the users, because you've been one of them.
• Translate operational context into testing priorities (for example: "This workflow is used by entry writers under CBP deadlines; it must be fast and forgiving.").
• Proactively identify areas of the product where the experience does not match how freight professionals actually work.
• Champion the customer's perspective in internal discussions about scope, tradeoffs, and priorities.

Process & Tooling

• Build lightweight, repeatable testing processes that scale with the team's velocity, not bureaucracy.
• Document testing results, known issues, and quality trends in a way that's useful for the team.
• Recommend and implement tooling to support testing workflows (for example, session recording, bug tracking, and test case management).
• Over time, identify opportunities where targeted automation could augment manual testing efforts.

Required Qualifications

• Licensed Customs Broker (LCB); active license required.
• 5+ years of operational experience in freight forwarding, customs brokerage, or import/export operations. You've actually processed entries, managed shipments, and dealt with CBP.
• Deep knowledge of import/export workflows, customs entry processes, trade compliance, HTS classification, ISF filing, and related documentation.
• Strong communication skills. You can clearly explain why something does not work from an operational standpoint to engineers, PMs, and leadership, using real-world examples, not just opinions.
• Attention to detail and strong quality instincts. You notice when a workflow has a gap, a screen is missing information, or an edge case would cause problems in production.
• Comfort with ambiguity. You can define your own approach when requirements are incomplete or evolving.
• Independence and judgment. You know when to flag, when to block, and when to let something ship with known limitations.
• Prior QA experience or experience working with product and engineering teams is not required. We care more about operational depth, judgment, and the ability to learn quickly in a product environment.

Preferred Qualifications

• Familiarity with TMS platforms or customs brokerage software (for example, CargoWise, Descartes, or similar tools).
• Experience with B2B SaaS products, ideally complex, workflow-driven applications.
• Any prior exposure to QA, product testing, usability validation, or software delivery workflows.
• Experience working in or alongside product and engineering teams.
• Background collaborating with Customer Success or Support teams to triage and prioritize issues.

Benefits at Logixboard

• 100% paid Healthcare, including dental and vision
• Paid Time Off + Holidays
• 401k Matching
• Computer
• Learning & Development stipend

CompensationThe base pay range for this role is $120,000 – $150,000 per year.