Quality Engineer at Trans-Matic Mfg Inc – Holland, Michigan

The Customer Quality Engineer (CQE) supports assigned customers by leading and facilitating activities related to root‐cause problem solving, customer concern management, engineering change requests (ECRs), new product launches, and continuous quality system improvements. This role also provides support and backup for other quality engineering functions including Customer Quality, Production Quality, and Supplier Quality Engineering.

GENERAL RESPONSIBILITIES:

Customer Concerns: Coordinate customer concern responses, including initial communication, containment actions, root cause analysis, corrective action development, action item follow‑up, and verification of customer satisfaction.Corrective Actions: Lead cross‑functional problem‑solving teams to implement effective, sustainable corrective actions.APQP / New Launches: Collaborate with Program Managers to support APQP activities and defect‑prevention efforts for new product launches.Customer-Specific Requirements: Interpret customer-specific requirements and integrate them into Trans-Matic’s Quality Management System (QMS).Print & Design Reviews: Perform print reviews for new product introductions and major engineering changes.PPAP: Support development and submission of PPAPs for assigned customer accounts or product families.Inspection Plans: Lead the creation of inspection plans, criteria, and measurement strategies for new products and engineering changes.Production Support: Partner with Production Quality Engineers (PQEs) to support product quality on the manufacturing floor.Metrics & Strategy: Actively contribute to departmental, plant, and corporate metrics in support of annual strategic goals.ECR Management: Investigate, initiate, and process ECRs, including data coordination, negotiation/approvals, and advanced quality planning.Internal Auditing: Participate as an Internal Auditor to support compliance with the Quality Management System.Continuous Improvement: Support evaluation and improvement of quality systems, procedures, and processes.Supplier Coordination: Collaborate with the Supplier Quality Engineer (SQE) to address supplier-related issues impacting customer quality.Other Duties: Lead or support additional projects as assigned.REQUIRED EXPERIENCE & EDUCATION:

Bachelor’s degree in Quality, Manufacturing, Engineering, or an equivalent combination of education and experience.Minimum 5 years of experience in a manufacturing quality role (CQE experience preferred).Strong computer skills (Microsoft Office, Minitab, etc.).Working knowledge of Geometric Dimensioning & Tolerancing (GD&T).Education and experience with Statistical Process Control (SPC), including:

Descriptive statistics (mean, range, standard deviation, control charts, etc.)Inferential statistics (capability analysis, distributions, fit analysis, sampling, probability, etc.)

Training and experience applying formal problem-solving methodologies (e.g., 8D, A3, DMAIC, PDCA).Experience and functional competency in metrology. PREFERRED QUALIFICATIONS:

Automotive APQP and PPAP experience.Experience in the metal stamping industry.ISO/IATF experience, including system auditing.