Customer Success Manager - Strategic at Jobgether – Ireland, Scotland

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Strategic in Ireland.

We are seeking a highly experienced Customer Success Manager to lead strategic engagements with key accounts and ensure customers achieve maximum value from their investments. In this role, you will manage complex customer relationships across business and executive levels, guiding adoption, driving usage, and supporting retention. You will work closely with cross-functional teams to align solutions to business outcomes, deliver measurable value, and influence product and service strategies. This role offers the opportunity to act as a trusted advisor, mentor peers, and shape the long-term success of customers while driving impactful results for the organization. The environment is collaborative, fast-paced, and focused on customer-centric innovation.

• Own and manage relationships with strategic accounts, engaging stakeholders at executive, management, and technical levels.
• Develop and maintain Success Plans aligned with customer-defined outcomes and adoption milestones.
• Facilitate Executive Business Reviews (EBRs) to demonstrate impact, value delivered, and growth opportunities.
• Partner with customers to identify challenges, uncover opportunities, and drive adoption and engagement of solutions.
• Collaborate with Sales, Support, Product, Renewals, and Professional Services to ensure continuity and alignment.
• Serve as an escalation point for high-impact customer issues and proactively mitigate risks to customer satisfaction.
• Mentor and coach peers, sharing strategic approaches and promoting a premium customer experience.

Requirements:

• Minimum 6 years of experience in customer success, technical account management, or similar roles.
• Proven experience managing large-scale, strategic accounts with focus on adoption, retention, and growth.
• Ability to translate business requirements into measurable business value and communicate effectively with executives (VP/CxO).
• Strong knowledge of Customer Success best practices, process design, and enablement programs.
• Skilled in cross-functional collaboration and handling internal/external escalations.
• Proficiency with customer success and CRM tools (e.g., Gainsight, Totango, Salesforce) is an advantage.
• Experience in platform management, security solutions, SaaS adoption, or AI-driven solutions is a plus.
• Excellent organizational, communication, and interpersonal skills, with a consultative and proactive approach.
• Fluency in English; German language skills are preferred.

Benefits:

• Flexible work options: remote or from offices in Ireland.
• Learning and development opportunities to accelerate your career growth.
• Comprehensive health insurance coverage.
• Performance and engagement recognition programs.
• Supportive environment encouraging wellness and work-life balance.
• Collaborative culture where innovation and customer impact are prioritized.