Pest Control Service Manager at Fox Pest Control – South Bend, Indiana

About Fox Pest Control

Fox Pest Control is seeking a people-focused Service Manager who excels at leading teams, supporting daily operations, and upholding our core values. In this role, you will work closely with the Branch Manager to support service execution, coach and develop technicians, and ensure a positive team and customer experience.

At Fox, we believe in Relationships First and Service Always. Our Service Managers help create an environment where team members feel supported, accountable, and motivated to grow, while contributing to continuous improvement in service quality, safety, and operational consistency across the branch.

We’re committed to supporting your growth through leadership development, hands-on training, and a highly collaborative environment. In this role, you’ll support the Branch Manager by coaching technicians, reinforcing standards, and helping create a positive, well-supported team environment.

You’ll also join a stable, consistently growing industry that offers long-term security and opportunity.

• $60,000–$70,000 starting salary, starting pay within this range is based on relevant experience, certifications, and skills
• Competitive health insurance: Medical, Dental, Vision (full-time)
• 401(k) with generous company match
• PTO after 30 days + paid holidays
• Company-provided technology and tools
• Supportive, strengths-based leadership culture
• Clear advancement path with an Individualized Leadership Plan
• Paid, hands-on training opportunities
• Opportunities for community involvement and team-building events

As a Fox Pest Control Service Manager, you play a key role in supporting day-to-day service operations and developing high-performing teams. Working closely with the Branch Manager and fellow Service Managers, you’ll help ensure consistent service quality, strong customer experiences, and a positive, well-supported team environment.

This role blends hands-on leadership, coaching, and operational support. You’ll focus on technician development, service execution, and accountability—helping translate branch goals into daily action while reinforcing Fox’s core values in the field.

• Partner with the Branch Manager to support daily service operations, team performance, and customer satisfaction
• Coach, train, and support technicians through ride-alongs, field evaluations, and ongoing development
• Reinforce service standards, safety expectations, and regulatory compliance
• Support sales and service activity by monitoring performance metrics and encouraging accountability
• Help improve customer retention by promoting quality service, follow-through, and professionalism
• Assist with hiring, onboarding, and training new team members
• Collaborate with office and support teams on routing, scheduling, and service coordination
• Lead by example, modeling reliability, ethical service, teamwork, and Fox’s core values
• Take on additional responsibilities as assigned to support branch needs

Safety, accountability, and professional growth are top priorities. You will:

• Reinforce safety protocols and proper PPE usage in daily operations
• Promote compliance with label instructions and applicable regulatory standards
• Support technicians working in varied environments and conditions
• Help maintain a positive, performance-focused team environment built on trust, communication, and accountability

• Leadership Experience: 2+ years leading or supporting a team, ideally in a service or field-based environment
• Industry Experience: Pest control or lawn care experience strongly preferred; active state licensing a plus
• Training & Development: Experience training, onboarding, or mentoring technicians
• Regulatory Knowledge: Working knowledge of industry standards and applicable state and federal regulations
• Sales & Service Awareness: Experience supporting sales efforts, customer retention, or service quality (management experience a plus)
• Operational Support Skills: Strong organizational, follow-up, and time management skills, including experience supporting route efficiency
• Communication Skills: Strong verbal, written, and interpersonal communication abilities
• Problem-Solving: Ability to identify issues, support solutions, and escalate appropriately
• Technical Skills: Comfortable using computers and service-related software; CRM experience a plus
• Eligibility: Must be 21 years or older (insurance requirement)

• You thrive in a service-focused, people-first environment
• You enjoy coaching and supporting technicians to help them succeed
• You value integrity, consistency, and follow-through in your daily work
• You want meaningful work in a stable, growing industry
• You appreciate having clear expectations, collaboration with leadership, and strong organizational support

Ready to lead and grow with Fox Pest Control? Apply today.