Supervisor Line & Ramp Communications at Jet Aviation – Teterboro, New Jersey

The Supervisor, Ramp Communications Center (RCC) is responsible for overseeing the daily operation of the Ramp Communications Center and ensuring the safe, efficient, and timely coordination of all aircraft movement and service-related communications between Customer Service, Line Service, Ramp teams, and other operational departments.

This position supervises RCC personnel, monitors flight activity, ensures accurate dissemination of operational information, and supports the execution of all aircraft services in accordance with company policies, safety standards, and customer expectations. The RCC Supervisor serves as a key communication leader within the operation and is responsible for maintaining situational awareness, driving team performance, and escalating operational issues as needed.

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. We formally operate 24 hours daily, 7 days weekly.

This role is an on-site based position, our ideal candidate will work from our location in Teterboro, NJ. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $32.00-$37.50 hourly which is equivalent to $66,560 - $78,000 annually, plus a performance-based bonus up to 5% of annual salary.

• High School Diploma or GED required
• Minimum of 3–5 years of aviation operations experience, preferably in FBO, ramp, line service, or aircraft movement coordination
• Prior leadership or supervisory experience preferred
• Strong working knowledge of aircraft operations, flight scheduling, and ground handling coordination
• Excellent verbal and written communication skills
• Strong attention to detail with the ability to manage high-volume radio traffic, phone calls, emails, and operational documentation
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Teams
• Ability to work independently, exercise sound judgment, and lead a team in a fast-paced environment
• Availability to work flexible shifts, including weekends, holidays, and overtime as operationally required
• Must be at least 18 years of age and possess a clean driving record

• Supervise the daily activities of the Ramp Communications Center to ensure safe, efficient, and organized aircraft support operations
• Provide leadership, direction, and daily oversight to RCC team members to ensure consistent communication and operational execution
• Monitor flight schedules, aircraft movements, and service requirements to ensure all arrivals and departures are properly coordinated and supported
• Ensure timely and accurate communication of aircraft arrival times, departure times, parking assignments, service requests, towing requirements, and other operational needs to the appropriate departments
• Maintain operational awareness of ramp activity and allocate RCC resources to mitigate delays, service gaps, or communication breakdowns
• Enforce company safety policies, airport rules, and security procedures while promoting a strong safety culture within the RCC team
• Act as the primary point of escalation for RCC-related operational issues, unusual occurrences, service disruptions, or customer concerns requiring supervisory involvement
• Coordinate closely with Customer Service, Line Service, GSE, Fuel Farm, Catering, Transportation, and other departments to ensure seamless support of aircraft and passengers
• Communicate with Customs and Border Protection regarding international arrivals and departures, ensuring all required notifications and procedures are completed accurately
• Ensure RCC staff maintain accurate records of aircraft movements, services, delays, and other operational details using applicable company software and reporting tools
• Review schedules, staffing levels, and workload distribution to ensure proper coverage for peak periods, irregular operations, and special events
• Supervise RCC personnel on assigned shift(s)
• Maintain a collaborative working relationship with all departments to support a one-team operational environment

• Lead by example in demonstrating company values, operational excellence, and customer focus
• Ensure staffing coverage is maintained and communicate staffing concerns to management promptly
• Promote accountability, professionalism, and adherence to departmental procedures
• Support onboarding and recurrent training for RCC personnel
• Lead by example in demonstrating company values, operational excellence, and customer focus
• Support and direct RCC personnel during high-volume operations, weather events, diversions, and other time-sensitive situations
• Train, coach, and develop RCC team members to ensure compliance with procedures, consistency in communication, and growth in operational knowledge
• Conduct shift briefings and communicate operational priorities, known constraints, safety concerns, and service expectations to team members
• Monitor team performance and provide feedback, corrective coaching, and recognition as appropriate
• Assist management with performance evaluations, attendance management, disciplinary documentation, and employee development plans
• Generate, review, and submit daily, weekly, and monthly operational reports for management as required
• Identify opportunities for process improvement and recommend procedural enhancements to improve efficiency, communication, and service delivery

• Serve as a role model for professionalism, accountability, teamwork, and customer service
• Provide operational support to the FBO as needed, including backup support for phones, service coordination, customer requests, and other assigned duties
• Perform all other duties as assigned
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network

• Previous supervisory experience in an aviation or airport environment strongly preferred
• Strong customer service orientation with the ability to remain calm and professional under pressure
• Results-driven with a high level of personal accountability
• Strong initiative, organizational skills, and self-direction
• Ability to prioritize multiple tasks and make sound operational decisions in real time
• Quality-driven with a commitment to safety, service excellence, and continuous improvement
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador

Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved CE pursuits.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach.

The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart.

The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.