IT Technical Trainer at Berkshire Hathaway Direct Insurance Company – Pittston, Pennsylvania

The IT Technical Trainer role at biBerk will support the Senior Technical Curriculum manager in the development and delivery of training curriculum for biBerk’s rapidly growing IT department. The right person for this role will have a passion for learning, and knowledge of instructional design principles, coupled with experience working in a technical field and/or with software developers. They will also be comfortable with technical writing for software developers and programming languages and be familiar with Scrum and Agile methodologies.

This is a hybrid-remote role that currently requires 2 days of in-office work per month in Pittston, PA.

Job Responsibilities

• Create training material and documentation including, but not limited to: presentations, eLearning modules, training videos, user manuals, articles, wikis, SharePoint sites, and other documentation as needed
• Develop strong partnerships with business teams, product owners, and other groups
• Research, outline, and edit technical and training content, working closely with various departments to understand project requirements
• Enhance departmental technical knowledge through continuous improvement and innovation
• Facilitate virtual training sessions for IT staff including onboarding and professional development
• Maintain and create existing course content and serve as a subject matter expert on topics such as onboarding and basic commercial insurance knowledge

Required Qualifications:

• Bachelor’s degree or Master’s degree in Instructional Design/Training/Learning Technology/Related Field or 5+ years equivalent working experience
• Experience with technical or business writing
• Familiarity with project management software such as SharePoint, Azure DevOps, GitHub, Jira, and Confluence.
• Strong verbal and written communication skills
• An understanding of project management and Agile patterns and methodologies
• Knowledge of Instructional Design Theory and Adult Learning Theory, including, but not limited to, Gagne’s 9 Events, Bloom’s Taxonomy, ADDIE, and SAM.

Preferred Qualifications:

• Commercial Property and Casualty insurance experience
• Advanced knowledge of Scrum and Agile methodologies
• eLearning design experience, including work with Articulate, Captivate and Camtasia
• Experience with software and web development, AI, and technical skills in at least one programming or markup language, such as: XHTML, PHP, SQL, markdown, YAML.

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company (""BHDIC""), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $70,000 – 99,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.