Call Center Admission Coordinator at ALPAS WELLNESS LA PLATA LLC – La Plata, Maryland

Position: Call Center Admission Coordinator

Location: Alpas Wellness Centers

Job Status: Hourly, Full Time

At Alpas Wellness Centers, our mission is to provide a safe, inclusive, and forward-thinking environment where people heal their minds and bodies, rediscover their purpose, and forge a path of recovery toward a brighter future. Guided by our values—Authenticity, Innovation, Patient and Staff Experience, Compassion, Safety, and Autonomy—we integrate traditional, holistic, and alternative therapies to create individualized treatment plans that truly meet each person where they are.

Alpas Wellness - La Plata is a fully licensed and accredited residential treatment center located in La Plata, Maryland, dedicated to transforming behavioral healthcare through a personalized, whole-person approach. We serve individuals and families navigating substance use disorder and mental health concerns with innovative, compassionate, and evidence-based care. Our thoughtfully designed facility offers a tranquil environment complete with private and shared residential suites, nurses’ stations, community spaces, and biophilic design elements that support healing and comfort.

We are driven by a vision to revolutionize behavioral healthcare. If you're passionate about delivering meaningful care and want to be part of a purpose-driven team shaping the future of wellness, we’d love to connect.

For more information, please visit: www.alpaswellnesscenters.org

Job Summary:

The Call Center Admissions Coordinator serves as the initial point of contact for individuals and families seeking treatment for substance use and co-occurring mental health disorders. This role is responsible for responding to inbound inquiries, conducting preliminary screenings, gathering essential information, and guiding prospective patients through the admissions process with empathy, accuracy, and efficiency. The coordinator collaborates with clinical, medical, and administrative teams to ensure timely, appropriate, and compassionate admissions that align with Alpas Wellness’s standards of care.

Essential Duties and Responsibilities:

• Serve as the initial contact for all incoming calls, offering a welcoming and supportive experience.

• Accurately assess each caller’s situation to determine the appropriate level of care.

• Clearly communicate insurance benefits and any associated out-of-pocket costs.

• Maintain consistent communication with potential patients through phone, chat, email, and other channels to ensure a positive experience.

• Collaborate effectively within a team while also being capable of working independently.

• Identify and resolve potential barriers to treatment quickly and efficiently.

• Ensure accurate and timely documentation in the CRM system.

• Conduct daily follow-up calls with all active leads to maintain engagement.

• Deliver empathy, compassion, and understanding in every interaction.

• Clearly explain the Alpas treatment model and program offerings.

• Other duties as assigned

Required Knowledge, Skills, and Experience:

• High school diploma or equivalent required

• Experience in behavioral healthcare or a related field is preferred

• Strong organizational skills and ability to thrive in a fast-paced environment

• Proficient in using computers and navigating digital systems

• If in recovery, a minimum one - year period of sustained sobriety required

• Strong interpersonal and multitasking skills

• Warm, compassionate and empathetic personality

• Dignified character that models recovery principles
  
  

Schedule:

• 7am to 3:30pm

• 3:30pm to 12am
  
  

Compensation:

• $26.44 per hour

Benefits:

• Paid Time Off

• Holiday Rate

• 401k

• Medical, Dental, Vision Insurance

• Training and Education Allowance

Alpas Wellness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.