Customer Service / Call Center Representative at DARCARS Automotive Group – Rockville, Maryland

DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative

We’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth!

What We’re Looking For:

• Excellent phone etiquette, and communication skills
• A positive, patient, and active listener
• Experience in a call center or customer service role (automotive experience is a plus!)
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills

What We Offer:

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• A dynamic and supportive team and training environment
• Opportunities for career growth within the company

What You’ll Do:

• Answer high volume of incoming service calls promptly and professionally
• Schedule service appointments efficiently based on customer needs
• Outbound Service appointment confirmations, reminders and campaign calls
• Provide accurate information about services, pricing, wait times, and warranties
• Assist customers with inquiries and ensure seamless service experience
• Always maintain a friendly and professional demeanor

Apply today and drive your career forward!

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.