Guest Services Team Member at The National Medal of Honor Museum Foundation – Arlington, Texas

Role Summary

As a Guest Services Team Member, you will assist Museum guests with ticket purchases, upgrades and addons, validate entry, provide directional information and details about the various museum layout and offerings. You will be the first point of contact to welcome each guest and create a seamless entry experience.

Essential Functions

Assist Guests with ticket purchases using established ticketing software and POS system.

Answer Guest Services calls and troubleshoot any ticketing issues

Utilize prescribed selling techniques to upgrade tickets, memberships and add-on entitlements.

Validate tickets already purchased for museum entry.

Welcome Guests to the museum and provide directional assistance as needed.

Ensure safety of our guests while in your assigned area

All other duties as assigned.

Skills and Qualifications

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must be at least 18 years old.

Prior experience in hospitality a plus.

High level of professionalism and customer service.

Must be available to work evenings, weekends, and holidays as scheduled.

Excellent interpersonal and phone communication skills. (Written and verbal)

Ability to stand, sit, and walk for long periods of time.

National Medal of Honor Museum The National Medal of Honor Museum Foundation (“NMOHMF”) in Arlington, Texas will serve as the premier national institution dedicated to the stories, impact, and legacy of the service members who went on to become Medal of Honor recipients.

The National Medal of Honor Museum is a humbling endeavor that will take visitors on a narrative journey through the life stories of ordinary people who made extraordinary choices above and beyond the call of duty.

The Museum footprint encompasses over 100,000 square feet, cornering five acres of waterfront in Arlington, Texas.

Over 31,000 square feet of Exhibition Galleries as well as dedicated spaces for meetings, symposiums, memorials, and ceremonies.

The Museum is also the headquarters of the National Medal of Honor Griffin Institute, an organization that addresses our nation’s character gap and fills it by focusing on the values and valor of the Medal of Honor and all who have earned it.

For more information, visit www.mohmuseum.org.

NMOHMF is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Pay Rate: $15 / hr