Patient Accounting Generalist at Cumberland Heights Foundation, Inc. – NASHVILLE, Tennessee

The patient accounting generalist supports Cumberland Heights’ mission of providing the highest quality care possible in a cost-effective manner for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.

POSITION SUMMARY

The Patient accounting generalist functions in a variety of responsibilities. A primary responsibility is to verify patient insurance benefits, create billing accounts & key charges, payments and adjustments. This position registers demographic and insurance information into the patient accounting software program and scans documents into the optical software.

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

• Keys payments, adjustments, and charges with a high degree of accuracy.
• Maintains batch files for reference and auditing purposes.
• Verify insurance eligibility and coverage—documenting same in electronic medical record.
• Review demographic and insurance information from Patient Registration to ensure accuracy.
• Audit billing accounts to ensure accuracy with demographic information.
• Create patient billing accounts in the patient accounting software.
• Performs daily bed transfers in the patient accounting software.
• Provides coverage for Patient Registration as needed.
• Works with Financial Advisors to provide assistance with discharges, adjustments, and rosters.
• Ensures that a welcoming, safe and healing environment is maintained for each patient and family throughout the continuum of care.
• Recommends ways to improve the quality and delivery of services.
• Ensures proper handling and distribution of company funds.
• Maintains confidentiality of company and patient information.
• Reacts productively to change.
• Performs other duties as assigned by Coordinator/Director.

SUPERVISORY RESPONSIBILITIES

None

• High school diploma or GED is required.
• Minimum of two (2) years collections or other Accounts Receivable experience preferred.
• Intermediate computer skills including Microsoft (Outlook, Work and Excel)
• Experience with AS400 and medical software preferred.
• Ability to problem-solve, analyze, and interpret information.
• Excellent customer service skills and attention to detail.
• Ability to remain calm and supportive when dealing with hostile persons via communications.
• Ability to be open and culturally sensitive to a wide variety of patients’ experiences.
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English.
• Ability to interact with co-workers in a collaborative and courteous manner while providing guidance, instruction, and training.
• If recovering, two (2) years of verifiable abstinence required with active participation in an appropriate twelve-step program preferred.

WORK ENVIRONMENT:

• Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions.
• Position requires frequent contact with people in crisis, including those who are emotionally volatile and may require additional safety precautions.
• Hours may vary according to specific position and may involve evening work as well as travel to other organizational sites.
• Ability to lift up to 20 lbs and move around campus on uneven and rural terrain.
• Ability to speak, hear, see, sit, walk, stand, reach, and use fine/gross motor skills.