Technical Delivery Manager at CBTS – Chennai, Tennessee

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

Job Purpose:

• Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction.

• Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction.

• Responsible for people processes in the account, employee attrition rate, people and competency development and engagement.

• Collaborate and interact with client engagement managers, program/project managers from various internal teams and Client side.

• Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications & Infrastructure teams, People management.

• Work with Project and Technology team to plan releases to augment customer experience and optimizing processes.

• Identify process gaps and help plug them by simplification of the process- Producing accurate and timely reporting of program status throughout its life cycle.

• Business Direction and Strategy: Strategic Thinking, Business Acumen and Commercial Thinking, Effective Decision Making, Entrepreneurial Mindset, Systems Thinking and Negotiation and Influence

Essential Functions

• Fundamental project management skills

• Prior experience on Microsoft technologies as a developer

• Fundamental people management skills

• Project management tools & techniques such as Azure DevOps, Atlassian Jira, MS Project etc.

• Excellent client-facing and internal communication skills

• Worked in an agile environment

• Working knowledge of SDLC and Architecture

• Understanding of the latest and upcoming technology developments

Special Knowledge, Skills and Abilities: Please provide information that indicates the requirement for any special knowledge, skill, and/or ability candidates must exhibit in order to ensure successful job performance.

• 12+ years of experience

• Enterprise Portfolio Management

• Leading and managing teams in multiple technologies (Microsoft + Cloud)

• In-depth understanding and experience of the SDLC

• Previous in-depth experience with upselling and key account management

• Leading and managing teams across multiple locations