Intake Coordinator at Monticello Area Community Action Agy – Charlottesville, Virginia

Job title: Intake Coordinator
Employment status: Part-time, 20 hours per week
FLSA status: Non-exempt
Pay range: $20 per hour
Department/Program: Community Services
Work location: Main office in Charlottesville (In-person)
Minimum requirements: Highschool diploma or GED and 1+ year of experience in customer service, social services, or client-facing roles.

About the job

The Intake Coordinator supports MACAA’s mission to reduce poverty and promote self-sufficiency by serving as a primary point of entry for individuals and families seeking services. This position is responsible for conducting client intake and eligibility screening for agency programs and services, primarily emergency assistance. The Intake Coordinator ensures accurate data collection, compliance with funding source requirements, and delivery of services in a respectful, client-centered manner. This position requires close attention to detail, strong communication skills, and working knowledge of community services in the City of Charlottesville and Albemarle, Louisa, Fluvanna, and Nelson Counties.

Work schedule is Monday, Tues, Thurs, and Friday (20 hours per week).

Job responsibilities

• Respond to incoming calls, emails, and walk-in inquiries; provide accurate information about agency services, eligibility criteria, and application processes.
• Conduct intake procedures for individuals and families seeking assistance and help clients complete applications as needed.
• Complete standardized intake forms, assessments, and releases to support the determination of eligibility and service delivery.
• Enter accurate and timely client data into case management and reporting systems.
• Maintain organized and confidential client files.
• Assist with tracking intake activity, service utilization, and basic program outcomes for reporting and monitoring purposes.
• Support program staff with tasks related to intake, eligibility verification, and documentation.
• Communicate with the team and community partners to ensure clients receive respectful, timely, and informative services.
• Ensure communication with clients is comprehensive and complete, and done with empathy and integrity.

Qualifications

Minimum:

• Highschool diploma or GED.
• 1+ year of experience in client intake, reception, customer service, or human services.
• Technology skills—You quickly learn how to use new programs and platforms and can troubleshoot for yourself and your clients successfully.
• Data-management skills — You’re able to collect, organize, and manage large quantities of information across multiple platforms and processes, while maintaining confidentiality of sensitive data.
• Ability to work independently and with a team —You can complete significant portions of your tasks independently and come together with the team when necessary to support one another through collaboration, troubleshoot issues, and implement new ideas.

Strongly preferred:

• Bilingual in English and Spanish.

Special requirements

• Must pass background searches.
• Must have reliable, independent transportation.
• Must have reliable home internet.

How to apply

Please submit your application through our career center at macaa.org/careers. Internal applicants must apply through their ADP profile. Candidates must include a resume with their application. Incomplete applications will not be considered. Please do not submit your application by email. Qualified candidates will be contacted for interviews. Preference will be given to applications received by February 20.

MACAA is proud to be an equal opportunity employer. If you need reasonable accommodation during the application or hiring process, please call (434) 987-2236.

About us

Monticello Area Community Action Agency (MACAA) was established in 1965 to respond to poverty in Central Virginia. As a community-integrated nonprofit, we have enabled thousands of people to overcome barriers and achieve self-sufficiency. Our programs provide essential services to children, teens, and adults in our communities. We serve the City of Charlottesville and the Counties of Albemarle, Fluvanna, Nelson, and Louisa. We work alongside local leaders and community partners in our service area to leverage our collective resources and experiences and create sustainable solutions that connect more families to opportunity – and make our region a better place to live for everyone.