Systems Administrator I at Louisville Tile Distributors – Louisville, Kentucky

Louisville Tile is seeking a Systems Administrator I for our corporate office. The Systems Administrator is responsible for the maintenance and operation of the Louisville Tile desktops and associated equipment. This position will also support enterprise software applications including ERP, CRM & Databases. This role is also responsible for answering Helpdesk support tickets based on user workstations, network issues, operating system issues & enterprise applications systems issues. This is a Monday-Friday role.

Louisville Tile has been a family owned business for over 70 years in 13 locations. We provide cutting edge tile and setting materials to residential and commercial customers in KY, OH, IN, MI, and TN. Louisville Tile offers careers in many fields and strive to promote from within. Our company has a family like environment with a caring culture. We were voted one of Kentucky's Best Places to work the last 11 years by our employees! You can learn more about us here.

Benefits Offered

• Benefits after 30 Days

• 401(k) with employer match of 50% of the first 6%

• Employer paid: life insurance, long term disability, and employee assistance program

• 7 paid holidays and one paid floating holiday

Management Responsibilities The position has no supervisory responsibilities or authority. The following are the responsibilities and govern your activities:

• Model and mentor the culture of Louisville Tile.
• Communication cadence to deliver updates on projects being worked together. Engage in actions to support the mission, goals, and vision of department success. Solicit feedback from team to foster growth and success as a team and individually.

Management Authority

• Coordinate efforts with 3rd party vendors within guidelines established with IT Manager.

Important Qualities

• Effectively communicates across the organization, including upward, across and throughout the organizational chart with professionalism and respect.
• Commitment to providing outstanding customer service to users and outside vendor contacts, with strong written and oral communication and interpersonal skills
• Anticipates potential roadblocks to address concerns in advance of issues creating future problems
• Demonstrated ability to manage projects to budget with attention to detail and ability to audit your own work
• Strong ability in problem identification and solutioning; shows vision and creativity in recommendations and resolutions. Able to work in collaboration with a group or independently to move initiatives along.
• Thrives in a fast paced and dynamic work environment, displaying the ability to multi-task and achieve deadlines utilizing appropriate corporate resources. Is agile to adapt to changing processes and technology.
• Works flexible schedule to meet the needs of the customer or business, as IT projects and issues are performed or occur during off hours, with occasional travel for branch support, business related meetings, events, and opportunities.
• Is proficient in Excel, Word, and other technological programs required to execute the position.
• Business Subject Matter Expert for desktop IT initiatives and activities

Essential Duties and Responsibilities The essential functions include, but are not limited to the following:

• Installs, configures, tests, and maintains desktop and/or laptop and related equipment.
• Installs firmware and security updates on desktop / laptop equipment, and related equipment. Assists with software upgrades and installations.
• Assists end users with tier 1 front line Microsoft product support (Windows / Office)
• Inventories company hardware and equipment including computers, printers, phones, servers, battery back-ups, TV’s, A/V and wireless AP’s.
• Troubleshoots and resolves issues in security hardware and software. Supports set up of users.
• Ability to demonstrate technical knowledge of the ERP and/or Salesforce (view logs, understand error messages and manage other system configurations/settings.)
• Ability to demonstrate the creation of processes and workflows within the ERP and/or Salesforce
• Investigating root causes of issues within Systems
• Ability to run import and export data scenarios
• Ability to customize screens and add user define fields along with permissions
• Can build reports using various ERP and/or Salesforce sources
• Comfortable working with various departments such as finance, logistics, procurement, order processing, returns, and operations to address their needs
• Can work under pressure. Able to prioritize ERP requests based on severity.
• Support Data integrations processes to ensure proper data sync

Qualifications

• Proficiency with Microsoft products including Windows, and Office applications, including Excel
• Networking knowledge / Active Directory expertise
• General Windows PC Troubleshooting experience, education, or training
• Salesforce Experience Preferred
• SQL Server Experience
• ERP Experience
• Degree in related field or 3 years previous experience preferred