Senior IT Engineer at Jobgether – UK

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior IT Engineer in the United Kingdom.

This is a high-impact, hands-on technical role within a lean and fast-moving IT function supporting a modern SaaS environment. You will act as the primary escalation point for complex 2nd and 3rd line issues while continuously improving systems, security, and automation across the organisation. The role combines deep technical ownership of Microsoft 365, endpoint management, and identity services with a strong focus on security and operational excellence. You will play a key part in strengthening infrastructure resilience, enhancing user experience, and driving automation initiatives that reduce manual effort. Working closely with the Head of IT and a small engineering team, you will have significant autonomy to shape tooling and processes. This is an ideal opportunity for a highly skilled engineer who enjoys solving complex problems and building scalable IT solutions in a modern cloud-first environment.

• Act as the primary escalation point for 2nd and 3rd line technical support issues across the business, ensuring timely resolution and root cause analysis.
• Manage and optimise Microsoft 365 environments, including Entra ID, Exchange Online, SharePoint, Teams, and related services.
• Administer and maintain endpoint fleets using Microsoft Intune, including device compliance, configuration profiles, application deployment, and Autopilot provisioning.
• Oversee the full device lifecycle, from procurement and deployment to retirement and secure disposal, working with logistics partners.
• Maintain and enhance IT service desk workflows, SLAs, and automation processes to improve service efficiency.
• Support cybersecurity operations using Microsoft Defender for Endpoint, including alert investigation, policy tuning, and incident response.
• Contribute to security posture improvements, ISO 27001 alignment, Cyber Essentials compliance, and zero-trust initiatives.
• Design and implement automation using PowerShell, Graph API, and Power Automate to streamline IT operations and eliminate manual tasks.
• Lead or contribute to IT projects across infrastructure, tooling, identity management, and security improvements.

• Strong hands-on experience administering Microsoft 365 technologies, including Entra ID, Intune, Exchange Online, and Defender for Endpoint.
• Proven experience managing endpoint devices at scale using Intune, including compliance policies, app deployment, and Autopilot.
• Solid understanding of identity and access management, conditional access policies, and zero-trust security principles.
• Proficiency in PowerShell scripting and Microsoft Graph API, with experience in IT automation (other automation tools also considered).
• Experience supporting or working with IT service desk systems and structured support workflows.
• Strong troubleshooting skills across Windows, macOS, and cloud-based environments.
• Ability to work independently in a remote-first, small-team environment with strong ownership and accountability.
• Familiarity with security frameworks and best practices, including endpoint security and access governance.
• Desirable: experience with Power Automate, ZTNA tools (e.g. Entra Private Access), Endpoint Privilege Management, ITSM platforms, or SaaS environments.
• Interest in or experience using AI tools to improve IT operations and automation workflows.

• Salary up to £50,000 depending on experience.
• 27 days annual leave plus bank holidays, with option to purchase additional days.
• Enhanced maternity and paternity leave policies.
• Private health insurance including dental, optical, and mental health coverage.
• Home office stipend and broadband allowance.
• Life assurance at 4x basic salary.
• Funded and encouraged professional development (CPD).
• Flexible, remote-first working environment within a collaborative team culture.