Summer Intern - Assistant Community Management - Multifamily at Hines – Ann Arbor, Michigan

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Assistant Community Management Intern supports the Community Manager and onsite team in the daily financial, operational, and resident‑facing functions of a multifamily community. This role is designed to provide hands‑on exposure to property management, basic accounting practices, resident relations, and community operations. Throughout the summer, the intern will gain practical experience, participate in meaningful projects, and develop a foundational understanding of how a multifamily community operates.

• Assist with daily transactions such as collecting and posting rent and fees under supervision

• Help Assistant Community Manager prepare daily bank deposits and assist with basic account reconciliation tasks

• Support the preparation of monthly financial summaries and reporting packets

• Learn to review invoices from vendors and help verify work performed before submission for payment

• Provide front‑line support by answering resident questions and directing concerns to the appropriate team member

• Participate in resident satisfaction initiatives, including events, surveys, and follow‑ups.

• Assist with reviewing resident files and understanding lease terms, renewals, and move‑out procedures

• Shadow the Community Manager and Maintenance Supervisor to understand daily operations

• Help coordinate work orders, make‑ready tasks, and unit inspections including punch walks for newly completed units

• Participate in property walks to learn how to identify maintenance needs and evaluate curb appeal

• Support the team in preparing for owner visits, community tours, and performance updates

• Work with Community Manager to build out market comp set and review market comps as they relate to the subject community having a deep understanding of the market and the differentiators that Hines has within the market

• Create market outreach plan for community identifying local businesses to partner with and promote to residents.

• Assist with leasing functions as needed: sending leases, reviewing applications with assistance from Community Manager, following up with prospective residents, and other tasks

Minimum Requirements include:

• Current sophomores, juniors and seniors will be considered

• Interest in real estate, property management, business, finance, or hospitality preferred

• Experience with property management software is a plus; Entrata exposure is helpful but not required

• Intermediate proficiency with Microsoft Office

• Basic understanding of accounting principles or willingness to learn

• Strong verbal and written communication abilities

• Customer‑service mindset and a collaborative approach

• Primarily indoors with occasional outdoor property walks

• May involve light physical activity such as climbing stairs or carrying small items (up to 25 lbs)

• Ability to work a flexible schedule depending on community needs, including occasional weekends or events

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.